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Thank you for writing in.
We understand that you want to pay for the product '' with order ID OD113082616664064000 before its delivery.
We'd like to let you know that customers will get a notification to change the payment mode from COD to prepaid/ or they will have a 'Paynow' option on web/ app under track your order page.
Below are the eligibility criteria to avail the COD to Prepaid payment conversion:
1. Orders with single unit
2. From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
3. The status of the order is between 'Approved to OFD'
4. Current payment mode is COD (Cash on Delivery)
5. Customers can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/sms
Payment methods available are:
1. Debit Card
2. Credit card
3. Netbanking
4. PhonePe payments
Steps to make payment:
1. Customers will see a new button 'PAY NOW' on web/ App under 'Track your order' page as shown below only if all the above criterias are met.
2. Once customer clicks on this button, a new page will open up with the list of payment options
3. Customer will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment method will not be available)
4. Once the payment is successful, customer will be redirected to 'Order Details' page with the new payment mode and appropriate message
5. Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask customer for payment at the time of delivery
6. If the payment is unsuccessful/ fails, customer will see a failure message and can retry the payment after 30 mins.
If there's anything else we may help you with, do write back. We are happy to help.
We would like to thank you for the continued trust and support.
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