Notes

[ PLUS ]]
Thank you for being a Flipkart Plus member.
[[ No response ]]
Are we connected?
[[[ Inconclusive ]]]
customer did not reply within the given time frame, hence tagged here and closed the chat.
[[[ Elaborate ]]]
May I have the order number so that I could assist you in a better way?
May I know what exact issue are you facing? So that I can assist you better.
Please elaborate your exact concern so that I could assist you in a better way.
Please confirm, are we still talking about the product '--------------'?
Just to confirm, we are talking about the product "-----------------"?
Are you referring this product ''Fastrack Wayfarer Sunglasses''?
[[[ Engish ]]]
At the moment, we can only chat in English. May I go ahead and help you with your request?
[[[ Understanding ]]]
Thank you for your kind understanding. Your kind understanding and cooperation will be much appreciated in this regard.
Thanks for your understanding and cooperation.
[[[ CSAT ]]]
Ronak, I hope I was able to help you with your concern today.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

[[ case already escalated ]]
The team is working closely with the courier service providers to get this sorted and the team will get back to you by September --, 2019
I would like to let you know that your case is already with our team and team is investigating for the same.
I would like to let you know that our team is already working on your concern and you will get a resolution by September --, 2019.
Not to worry, this is the maximum timeline which we have shared with you. It will be resolved as soon as possible.
I would like to let you know that your case is already with our team and team will get back to you with a resolution by September --, 2019.
As I can check the details, the request has already been taken in this regards.
Not to worry, I would update your request in this regards.
[[[ Case to be Assigned ]]]
I would like to let you know that I will escalate your case with our team and team will be investigating for the same.
I would like to let you know that I have already assigned your case to the team and the team will get back to you with a resolution by September --, 2019.
Could you please share the alternate contact number, in case your primary contact number is not reachable, the team will contact you on your alternate contact number.
Please share your alternate contact number, It would be very helpful for us In case we are not able to reach you on your primary number.
Could you please provide me your alternate number?
As we're taking down your request with the seller to refund the amount, We need some information from you to proceed further.
[[ irritated]]
I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.
We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.
[[[ Want to cancel ]]]
May I know why do you want to cancel the order?
[[[ Delay in Pickup/delivery ]]]
As I can see that there has been an unexpected delay in having the item picked up/delivered.
The team is working closely with the courier service providers to get this sorted and the team will get back to you by September --, 2019.
[[[ Status change ]]]
Since the item is currently marked as 'Out for Delivery', we'll need to wait for the status to change to 'Delivered' before we accept your return request. This will happen in the next 24 hours.
[[[ Buy time ]]]
Please allow me a minute or two to go through your order details and help you in the best way possible.
Let me check that. It’ll just take a minute or two.
I would request you to please stay with me for a minute or two.
I would like to request you to please wait till September --, 2019
This is the maximum timeline which we have shared with you. It will be delivered as soon as possible.
[[[ Request to seller ]]]
Please be informed that we're taking down your request with the seller.
Please be informed that we're taking down your request with the seller to refund the amount.
The only option now is to ship you a replacement.
[[[ Modification denial ]]]
I would like to inform you that the seller will not be able to help you out in any modification in your order now as the order is already shipped by the seller.
[[[ Typo/miss ]]]
I am sorry for the typo error. Please ignore the above the statement. I am sorry for the miss communication.
[[[ out for delivery ]]]
I would like to let you know that your order is out for delivery and it will reach you by 7 pm today.
[[[ return/ exchange ]]]
No worries, the seller will provide a return of the product.
Not to worry, you will get the size you want to exchange. Please do confirm the exchange size you wish to have.
Please provide an alternate number so that the team can contact you on that number if the primary number is not reachable.
[[[ Replacement expect ]]]
I would like to let you know that your product replacement has been initiated by the seller and the pickup and replacement date of the product will be September --, 2019.
[[[ Return requested ]]]
I would like to inform you that your return request is in the requested state.
We've informed the courier service provider and the product will be picked up by September --, 2019.
I would request you to please keep the product in the original packaging.
[[[ Pickup denial ]]]
Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.
I'm sorry to let you know that the Wishmaster from Ekart Logistics will not be able to complete the pickup if the original product box is missing.
[[[ Replacement status ]]]
I would like to inform you that your replacement product has been shipped by the seller and it will be delivered to you by September --, 2019
[[[ permit to refund/replacement ]]]
Shall we ask the seller to arrange for the refund?
[[[ Assurance ]]]
Please do not worry, I will surely help you with all the efforts.
Please be informed that we are working on your concern and you will get the resolution by September --, 2019.
[[[ Return probing ]]]
Please confirm whether the seal is tempered or not when you received the product.
Please help me with some information, so that I can place your return request with the seller.
Do you have the product MRP tag and Brand box?
Please confirm if you are facing any issue with the product or not?
[[[ Cust insist for refund/ replacement ]]]
Please be informed that the seller can help you with the refund only.
[[[ bank details ]]]
Please confirm the below details:
Account holder’s name -
Account number -
Bank name -
Branch -
IFSC code -
Please confirm the below bank details are correct:
[[[ Wishmaster details denied ]]]
We're sorry that the Wishmaster details are currently not available.
[[[ Checked by customer ]]]
Please confirm whether you checked with your Flipkart pay later or not?
[[[ Delay ]]]
Customer promise date is already breached but order has not yet been delivered to the customer, hence assigning the case here.
[[[ status check ]]]
customer wants to know the status of the order, promise date shared with the customer. Hence tagged here.



15/ 09/ 2019


Once the order is cancelled, your amount will be credited back to your source account within 3 to 7 business days.






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We'd love to hear from you. Please email us at [email protected], I hope I was able to help you with your concern today.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

[[ case already escalated ]]
The team is working closely with the courier service providers to get this sorted and the team will get back to you by September --, 2019
I would like to let you know that your case is already with our team and team is investigating for the same.
I would like to let you know that our team is already working on your concern and you will get a resolution by September --, 2019.
Not to worry, this is the maximum timeline which we have shared with you. It will be resolved as soon as possible.
I would like to let you know that your case is already with our team and team will get back to you with a resolution by September --, 2019.
As I can check the details, the request has already been taken in this regards.
Not to worry, I would update your request in this regards.
[[[ Case to be Assigned ]]]
I would like to let you know that I will escalate your case with our team and team will be investigating for the same.
I would like to let you know that I have already assigned your case to the team and the team will get back to you with a resolution by September --, 2019.
Could you please share the alternate contact number, in case your primary contact number is not reachable, the team will contact you on your alternate contact number.
Please share your alternate contact number, It would be very helpful for us In case we are not able to reach you on your primary number.
Could you please provide me your alternate number?
As we're taking down your request with the seller to refund the amount, We need some information from you to proceed further.
[[ irritated]]
I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.
We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.
[[[ Want to cancel ]]]
May I know why do you want to cancel the order?
[[[ Delay in Pickup/delivery ]]]
As I can see that there has been an unexpected delay in having the item picked up/delivered.
The team is working closely with the courier service providers to get this sorted and the team will get back to you by September --, 2019.
[[[ Status change ]]]
Since the item is currently marked as 'Out for Delivery', we'll need to wait for the status to change to 'Delivered' before we accept your return request. This will happen in the next 24 hours.
[[[ Buy time ]]]
Please allow me a minute or two to go through your order details and help you in the best way possible.
Let me check that. It’ll just take a minute or two.
I would request you to please stay with me for a minute or two.
I would like to request you to please wait till September --, 2019
This is the maximum timeline which we have shared with you. It will be delivered as soon as possible.
[[[ Request to seller ]]]
Please be informed that we're taking down your request with the seller.
Please be informed that we're taking down your request with the seller to refund the amount.
The only option now is to ship you a replacement.
[[[ Modification denial ]]]
I would like to inform you that the seller will not be able to help you out in any modification in your order now as the order is already shipped by the seller.
[[[ Typo/miss ]]]
I am sorry for the typo error. Please ignore the above the statement. I am sorry for the miss communication.
[[[ out for delivery ]]]
I would like to let you know that your order is out for delivery and it will reach you by 7 pm today.
[[[ return/ exchange ]]]
No worries, the seller will provide a return of the product.
Not to worry, you will get the size you want to exchange. Please do confirm the exchange size you wish to have.
Please provide an alternate number so that the team can contact you on that number if the primary number is not reachable.
[[[ Replacement expect ]]]
I would like to let you know that your product replacement has been initiated by the seller and the pickup and replacement date of the product will be September --, 2019.
[[[ Return requested ]]]
I would like to inform you that your return request is in the requested state.
We've informed the courier service provider and the product will be picked up by September --, 2019.
I would request you to please keep the product in the original packaging.
[[[ Pickup denial ]]]
Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.
I'm sorry to let you know that the Wishmaster from Ekart Logistics will not be able to complete the pickup if the original product box is missing.
[[[ Replacement status ]]]
I would like to inform you that your replacement product has been shipped by the seller and it will be delivered to you by September --, 2019
[[[ permit to refund/replacement ]]]
Shall we ask the seller to arrange for the refund?
[[[ Assurance ]]]
Please do not worry, I will surely help you with all the efforts.
Please be informed that we are working on your concern and you will get the resolution by September --, 2019.
[[[ Return probing ]]]
Please confirm whether the seal is tempered or not when you received the product.
Please help me with some information, so that I can place your return request with the seller.
Do you have the product MRP tag and Brand box?
Please confirm if you are facing any issue with the product or not?
[[[ Cust insist for refund/ replacement ]]]
Please be informed that the seller can help you with the refund only.
[[[ bank details ]]]
Please confirm the below details:
Account holder’s name -
Account number -
Bank name -
Branch -
IFSC code -
Please confirm the below bank details are correct:
[[[ Wishmaster details denied ]]]
We're sorry that the Wishmaster details are currently not available.
[[[ Checked by customer ]]]
Please confirm whether you checked with your Flipkart pay later or not?
[[[ Delay ]]]
Customer promise date is already breached but order has not yet been delivered to the customer, hence assigning the case here.
[[[ status check ]]]
customer wants to know the status of the order, promise date shared with the customer. Hence tagged here.



15/ 09/ 2019


Once the order is cancelled, your amount will be credited back to your source account within 3 to 7 business days.
The courier service providers will do their best to get the order delivered as per the promised timeline.





Sorry for delay response, there was a technical glitch.
We are glad to help our valuable customers like you.
I hope you are happy with the resolution.
Please contact us, in case of an issue.
Thank you so much for being so co-operative.
I should be the one, saying thank you. You have been an awesome customer.
Trust me, I am doing everything that is possible from my end to resolve the issue as soon as possible.
I will ensure the issue will be taken utmost care.
Pankaj, we are checking this issue with the seller to find out what went wrong with your order delivery hence this requires time.
We'll not close the incident until you get the resolution.
The date provided is the maximum resolution deadline and you can expect much speedy resolution.
Please do not worry, I will surely raise a concern in this regard to help you out.
The alternate contact number is required to reach you out in case your primary contact number is not contactable.
Please stay online as I am escalating this issue to the team. they will check and contact you back with the resolution as soon as possible.
I am really sorry, being a valuable customer you are facing the trouble.





customer want to return as quality issue,
alt- 7980195562
primary -9230542624
pickup address--62/A, Sarat Chatterjee road, Borat colony, Lake Town, Kolkata- 700089