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Type of Call: Inbound
***************************************************
--Customer’s Inquiry --
Issue :
***************************************************
--Technical History and Information --
- No. of Wired Devices:
- No. of Wireless Devices:
History (Plz mention in one or two lines).
****************************************************
--Troubleshooting Details--
- Checked physical connections (modem to Internet port & port#1 of router to the computer through Ethernet Cable)
- Light : Power:Green
- DSL:
- Internet:
- Wireless:
- Port No1:Green
*****************************************************
Troubleshooting Steps:-
-- cust has a laptop connected to router
-- cust has routerlogin.net page open
--
-- checked with status
*****************************************************
Wireless settings
2.4Ghz
SSID:Default ssid
Channel:11
Wireless Accesspoint:Enable
Allow Brodcast of Name (SSID):Enable
WPA2-PSK:Default Password
**********************************
5Ghz
SSID:Default ssid
Channel:161
Wireless Accesspoint:Enable
Allow Brodcast of Name (SSID):Enable
WPA2-PSK:Default Password
****************************************************
-- Resolution Summary--
a) Issue Resolved: No/Yes
b) Informed about the KB/NETGEAR online support: Yes
c) To confirm internet status, did the expert guide the customer to support.netgear.com?:No/Yes
d) Informed about GH/Soft Upsell: Yes/No
e) Survey: No/Yes
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