Notes

Hi Abhijeet,

Thank you for your valuable time over the call.

We understand that you are facing an issue with the touch panel of your order for 'Redmi Note 7S (Onyx Black, 64 GB)' with the order ID 'OD116488351853613000'.

We are sorry for the trouble you had to go through.

We'll share the feedback with our team so that they can put additional measures in place to make your shopping experience a delightful one.

We request you to kindly follow the below mentioned troubleshooting steps to resolve your issue:

Restart the device

Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.

Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

*Press and hold the Power button on your smartphone to Restart the device (If the restart isn't available, turn Off and then turn On your smartphone).

Scroll up and tap Settings
Tap Display and then tap Advanced (if available)
Slide the switch to enable auto-rotate screen
Change the screen orientation to Landscape and check if the touch is working
Now, if a different area of the touch panel has become unresponsive, then it's a software issue. If the same area is unresponsive, then it's a hardware issue

Things to remember before the update:

Make sure the device is connected to WiFi. (If Wi-Fi issue, you may have to use the mobile data)
Make sure the battery is charged above 50% or is connected to the charger during the update and backup any important data, if required.

Scroll up and tap Settings
Scroll down and tap System
Tap Advanced (if available)
Scroll down and tap System updates, the system will look for an update
If an update is available, tap download and install
If an update is not available, the device will show you that the current software is up-to-date

Reset Apps

Scroll up and tap Settings
Scroll down and tap System
Tap Advanced (if available)
Scroll down and tap Reset options
Tap Reset app preferences and then tap Reset Apps to confirm

Perform a Factory Reset

WARNING

It will cause data loss.
If required, backup data.
Make sure the battery is sufficiently charged.
If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

Scroll up and tap Settings
Scroll down and tap System
Tap Advanced (if available)
Scroll down and tap Reset options
Tap Erase all data (factory reset)
Tap Reset Phone
Tap Erase Everything to initiate the factory reset

In case, if you face same issue after performing the troubleshooting steps, please write back to us within 72 hours.

Hope this helps.

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