Notes

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Contact number change : ACCOUNT
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I would like to let you know that updating/changing your contact number is very simple and can be done only from our website at the moment.

Here's how you can do it:

1) Go to 'My Account'
2) Under 'Account settings', go to 'Profile information'
2) Select 'Edit' and enter your new contact number
4) An OTP will be sent to your new and current phone number
5) Enter it in the text box along with your Flipkart account password and click on 'Verify mobile'
6) Click on 'Save Changes'

That's it! Your new phone number will be updated and you can continue using your Flipkart account.

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Reinstate cancelled order
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I understand that you want to reinstate your order 'OD211617438858741000' for product 'Amiraj 15 in 1 Multi-purpose Chopper'.

I looked up your order and found that it has been cancelled as requested by you with the reason stated as 'Purchased Mistake'. We are sorry to know that your order did not reach you by the date you had expected.

While the seller will not be able to ship item from this order as it has been cancelled, you can place a new order .
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Wait and Refund ( Chat)
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I understand your concern about the refund for your product 'Levi's Gatsby Lace Up Shoes For Men'.

I am sorry to hear that the above product you received is not as expected.

As specified by you, a return request has been created for the order and a refund of Rs.219/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Debit Card account within 09 business days.

Please keep the item along with the original product box, accessories and tags ready for pickup by (Date) as the Wishmaster will not be able to complete the pickup in case any item is missing.

Also, remember to collect the acknowledgement receipt once you hand over the product.

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Fake call ( Chat)
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I understand that you’re receiving offer related messages from suspected scammers who are misappropriating Flipkart. Please note that any offers appearing anywhere other than on our website (https://www.flipkart.com), Flipkart Lite/mobile site or app are not from sellers on our portal.

I request you to shop only through our app or website to get relevant offers and discounts as listed by the sellers.

We take scamming and spoofing attempts very seriously, could you please share the below details so we can take appropriate action?

Email address

Phone number

Any other information that can help us identify the scammers

Also, Flipkart or its employees will never ask you for your card/bank details, pin or password when orders are being placed on Flipkart. In case you have experienced any monetary loss due to a fraud by such websites, please file a complaint with the cyber cell for support. If you like, you can choose to initiate legal action against the spammer/spamming organisation too.
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Wait and replace
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The seller has arranged a replacement for the [[product_name]] and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by [[date]].

You can expect more updates once the seller ships the replacement. You can also see the status of your request here https://www.flipkart.com/rv/orders
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Details about accessories ( Chat )
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I understand that you've not received headset along with your product 'Redmi Note 4 (Dark Grey, 64 GB)'.

I am sorry to let you know that the headset is not listed in the sales package by the seller. So the seller is unable to fulfill your request.

However, you will receive the below mentioned items in the sales package.

Handset, USB Cable, Adapter, SIM Tray Remover Pin, User Guide, Warranty Card

Also, you can visit the below mentioned link:

https://www.flipkart.com/redmi-note-4-dark-grey-64-gb/p/itmeqg88cnhyyuaf?pid=MOBEQ98TWG8X4HH3&sizeSelected=true

For further queries, please get back to us and we will be happy to help you out.
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Replace and expect (Chat)
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The seller has arranged a replacement for the above product and it'll reach you by April 12, 2018. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

Also, remember to collect the acknowledgement receipt once you hand over the product to the Wishmaster.
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Offer ( Chat )
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I would like to let you know that the prices, offers, and discounts vary based on the sellers from time-to-time, and you can always check the push notifications we send you on the Flipkart app so you don't miss any of the exciting offers.

You can be sure that there will be more great deals and offers that you'll love.

For exciting deals and offers, please check 'Deals of the Day' and 'Offers Zone' on our app or website.

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Wrong delivery ( Chat ) - Customer has not received COD order
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I am sorry that you haven't received your order.

As I see that the order status has been updated as 'Delivered' on April 22, 2018.

I request you to check with your friend or family member.

If you're unable to find, I request you to place a new order.

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Reactivate account ( Chat)
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I'd like to let you know that you can reactivate your account by yourself through desktop site only.

You need to login with registered email id or mobile number and password combination used prior to deactivation

Your account will be reactivated and all default settings will be applied

If the 'Password' is forgotten:

1. You need to enter the registered emailed/phone no
2. Click on forgot the password
3. You will receive an OTP by email or phone no
4. Enter OTP and create a new password
5. Click on reactivate tab

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Ready for Pickup ( Chat )
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I understand your concern about your order 'OD212495712450700000' for 'SVENMAR Back Cover for Asus Zenfone 3 Max'

I am sorry to let you know that since the seller’s partnered courier service provider does not have an option to deliver the product to your location, I request you to collect your product from the pickup store.

Here are the hub details:

KusumgramHub_KSG
KUSUMGRAM
West Bengal, 713422


Package will be available on the pickup store on the estimated delivery date. You will be notified through SMS/E-mail once the package is ready for pickup. A secret pin will be sent to you along with the SMS.

You will have to give your pin & showcase a valid photo-id to the store manager in order to collect your package. We accept the following Photo-ids: PAN, Driving License, Aadhar Card, Employer Id card, Voters id card, Government approved cards, Photo printed Credit/Debit card, Bank Passbook.

The package will be available to pick up till 5 working days. We will be sending you reminder Emails/Sms. If you are unable to pickup your package, it will be considered as user initiated rejected package, it will be returned to us and appropriate refund would be initiated.
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Out for Pickup ( Chat )
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I understand your concern about the return of your product 'Kalenji by Decathlon Running Shoes For Men' with order ID: 'OD212039205899006000'.

I am sorry to know that the above product you've received is not as specified.

I would like to let you know that your previous return was cancelled by the seller as you were selected wrong reason while creating the return.

However, I would like to let you know that a return request has been created for the order and the Wishmaster is already on the way to pick up the above product and he’ll reach your address by 7 pm today to complete the pickup.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.

Once the pickup is confirmed by courier service provider, a refund of Rs.3599/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account/wallet within 2 business days, as per standard banking procedures.
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Debit Card EMI
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I understand that you want to know about the Debit Card EMI payment mode.

I would like to let you know that EMI on Debit Card payment is available on selected sellers and products and the same will be mentioned in product page. We request you to verify the information in website/app/M-site.

Also, we'd like to let you know that Debit Card EMI option is offered by HDFC/AXIS/ICICI/SBI banks.

You can send an SMS 'DCEMI' to 57575 to check eligibility and you will receive an SMS immediately with an update (charges for the SMS service will depend on the service provider)

If you will eligible, you will receive the following SMS:

Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart.

If you will not eligible, you can get in touch with your respective bank.

Here are important points to avail EMI option with Debit Card:

- Interest rate and tenure differs from bank to bank.
- You can buy only one product at a time, however number of units for a single product may vary based on banks
- There are no processing fee or additional charges
- You need NOT pay any down payment amount to avail this offer
- EMI plans cannot be changed once an order is placed
- The minimum transaction amount to avail this offer differs from bank to bank
- The maximum transaction amount to avail this offer will vary for each user depending on credit availability

For further queries, please get back to us and we will be happy to help you out.
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buy time
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I am sorry for the trouble you had to go through.

Please be assured that I've notified your issue to our concerned team and they will get back to you with an update by January 14, 2019.

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