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Hi ____________,
Thanks for your valuable time over the call.
As per our telephonic conversation, we're sorry to hear that you're facing issues with your '____________'.
Since the product was delivered to you on -_____________, it has crossed the seller's 10 day replacement period. Due to this, the seller will not be able to fulfil your request.
The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.
Here are the details to the authorised service centre:
____________
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN
Hope this helps.
Thanks for choosing Flipkart.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
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