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How may I help you today?
Thank you so much.
I apologize for the inconvenience that you have with your order.
I'm really sorry this inconvenience.
In order to receive the best assistance regarding your order
Unfortunately, we are unable to make any changes to an order once it has been placed.
However, we can place a request to have your current order cancelled. If your order successfully cancels, you will not be charged.
<SPAN><DIV><DIV><SPAN>I'm happy to help you today, can you please provide me with your order number?</SPAN></DIV></DIV></SPAN>
I'm really sorry this inconvenience, your package was lost after delivery. If you allow me a few moments, I'll start a replacement for you right away.
I've tracked your order and it is expected to arrive on [INSERT EDD].
Due inactivity the system is going to close this chat for now. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com.
I've researched your order and have determined that it was lost during shipment. I apologize for the inconvenience. Would you like me to send you a replacement?
In order to receive the best assistance regarding your order from [enter MP seller name], allow me a few moments to escalate this issue directly to them. You should receive a response via email within 24 hours.
I’ve completed the cancellation request. As a reminder, if the cancellation request is successful you’ll receive an email confirming your item has been cancelled. This typically happens within 48 hours. You may also check the status of your cancellation request in Your Account.
Your order is ready for you to pick up at the store you selected. Please have a valid photo ID and your order number ready when you go to pick up your order.
Due to your account history related to returns, I cannot process a replacement or refund for any orders placed on Walmart.com. Future orders placed on Walmart.com are subject to cancellation. You can continue shopping with Walmart by visiting a local store for purchases.
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