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- fake offer query . Info given .
ORDER STATUS :
- cx. wants to know about his order . Delivery dates shared .
UD CASES :
- cx. wants to know about his order as checked Ud marked FNDR panel filled TAT shared .
STUCK CASES :
-cx. wants to know about his order as checked order was stuck and issue was already raised so TAT shared (24-48 hrs )
REVERSE LEG :
- cx. wants to know about his return request RL panel filled TAT shared .
- cx. wants to know about his return request as checked PUC marked PUC to RPR TAT shared .
- cx. wants to know about his return request as checked PUC marked and today was () day so TAT shared (24-48hrs)
REFUND :
- cx. wants to know about his refund info shared TAT shared .
- cx. complains regarding his refund complaint taken standard TAT shared.
CANCELLATION :
- cx complains regarding why his order cancelled so info given .
- cx. wants to cancel the order so request taken TAT shared .
PRODUCT AND OFFER INFORMATION :
-cx. wants to know about his product and offer so info given .
COMPLAINT :
- cx. complains regarding his item is complaint taken TAT shared .
=======================================================================
cx call to know the status of the order // dispatched date & DDR shared // cx agree.
cx call that he want urgent delivery so // assured to cx for fast delivery // DDR shared //cx agree.
cx call to know about order status //it is OFD so ask to wait till end of the day. cx agree.
cx call to know about order status // UD marked // FNDR filled// TAT shared// cx agree.
cx call to know about order pickup // RL filled// TAT shared // cx agree.
cx informed about the fraud call and SMS regarding fake lucky darw contest // infomation shared to cx and ask not to share any confidential details // cx agree.
cx called to cancel the order // cancellation request taken // cx agree.
cx want to know order status // informed to cx order cancelled // requested to place a new order // cx agree
cx call to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree.
cx call that he want to return the order as // complaint forwarded // TAT shared // cx agree.
cx call to know the refund status // refund initiated // // TAT shared // cx agree.
cx call to know the refund status // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree.
cx call to know the refund status // refund initiated but not yet reflected // compaint raised // TAT shared //
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