Notes

Opening script:
Thank you for being a valuable Flipkart Plus member.
Hi Sujay, my name is Karan.
How may I assist you today?
I certainly understand your concern.
Is there anything else that I can help you with today?
Are we discussing about 'Eware 787 inch Yellow Rice Lights' (Quantity 2)?
Please be assured your order will be delivered to you by the promise date.
The team is already working to resolve your issue on priority basis.
As this is a chat portal I will be not able to call you back. However, I can assist you over the chat.

Complaints + buytime
I see that your issue is already escalated to the team.
Please be assured, your issue will be resolved at the earliest.
Please be assured that I've made a note of this and will share this feedback with our teams.
Please be assured that we are looking into this issue and we will get back to you with a resolution within 24 hours.
Since, I have not heard from you I am escalating your issue to the team.
I've noted this down and will make sure appropriate feedback is shared with the team so that you do not experience this next time around.
The date provided is the maximum resolution deadline and you can expect much speedy resolution.
Please be assured that the seller is putting in additional measures to make sure that your order-to-delivery experience is a delightful one.
I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.
Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.
I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.
I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

Invoice
Please confirm, your registered email address @nttf.co.in' is working or not as the seller will share the invoice on registered email address.

I've requested a copy of the invoice and it'll be sent to your registered email address within the next {TAT}.

Here's how you can get your invoice instantly next time around from our website or app:
1. Visit 'My Orders' section of your Flipkart account here: https://www.flipkart.com/rv/orders?cmpid=chat_promo_mord
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’.
The invoice will be sent to your registered email address used while placing the order.

Return create;
Please give me a minute or two while I forward your return request to the seller.
Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?
Please confirm whether you have brand box and MRP tag which you have received along with the product?
Please confirm why do you want to return your product
Please confirm whether the pickup address will be same as delivery one to raise the return request.
Your primary number '' is correct or not.
Would you wish to update an alternate number?
While checking we might need to contact you, is there any alternate number you want to share?
I would like to inform you that the seller is happy to give you refund for your product.
Please confirm an alternate number.
Please be online as I am requesting your return to the seller.
I would like to inform you that your return has been created.

6. I request you to share the bank details so the seller can proceed the refund request.

(1) Account holder's name.
(2) Bank name and Branch.
(3) Account number.
(4) IFSC.

I would like to let you know that you have just received a One time password on your registered mobile number.
Request you to please confirm it.

...IF BANK DETAILS ARE ALREADY THERE..........................

Please confirm the bank details. As I had a check, the bank details were already there.
Account number ending with XXXXXX
IFSC Code: XXXXXXXX
Do you wish to have refund in the same account?
I hope I was able to help you with your query today.

👺return on hold🤬

Since the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider, the seller may not be able to take your return request at the moment.
Not to worry, it shouldn't take more than 24 hours to get updated.
Once the status is updated, your request for refund / replacement will be initiated and you will be notified via email and SMS.
Please do trust you won't get disappointed anymore.
I'd request you to have a faith on us.

Service recovery 😍😍
We would like to let you know that the seller will refund the shipping charges of Rs. 100/- to the Gift Card section of your Flipkart account and it will be credited to the account within 24 hours of successful delivery. You can use this amount within a year to shop for your favourite products on Flipkart.

Refund

I would like to inform you that your refund for the product '' of amount Rs /- has been completed on June 22, 2019 and will be credited to your account by September 01, 2019.
In case you face any issue with the refund you can get back to us we will surely help you with the same.