Notes

rnr

We'd like to let you know that we tried to get in touch with you on '' to talk to you about your concern but could not reach you.
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In case the cx is happy:

Thanks for choosing Flipkart.

In negative case:

We are thankful for your continued trust on Flipkart.

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Since we didn’t want to keep you waiting, we’re responding through this email.

We're sorry for the delay in response.

We're sorry for the trouble you had to go through.

Thank you for your valuable time over the call.

Thank you for your valuable time over the call and for being a valuable Flipkart Plus member.

We're writing in continuation to you of our previous email.

Thanks for writing in and for being a valuable Flipkart Plus member.

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We're sorry to know that your experience with our service has been an unpleasant one. Also, we understand your disappointment which might have caused you.

We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these. As you are one of our valued customers, your satisfaction is one of our primary concern.

Trust us, if there is an option with the seller they could have definitely helped you out. As you are one of the valuable customer for us.

We completely understand and this isn't something we would want you to go through. We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.

Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.

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************Resolution survey:**************

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'.

***********C sat survey:

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

************Resolution & Csat survey

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

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