Notes

Hello, $contacts.name.first.
I was reading your inquiry about your XXXX but rest assured that I will do my best to help you. I do apologize for the inconvenience.

Hello, $contacts.name.first.
How can I help you?

By any chance, do you have your order number?

Thank you very much for that information, $contacts.name.first. I will check your order details and my available options for you right now.

You are more than welcome, $contacts.name.first. Thanks to you for the opportunity to assist you!

Thank you very much for your comprehension, $contacts.name.first.

It's been a pleasure assisting you, $contacts.name.first. I am going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great evening!

I am sorry but I am required to close this chat due to lack of activity, $contacts.name.first. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great evening!

No interaction.-
Chat Abandon.-

In this case, I need to inform you that due to security and privacy purposes, we are not able to access to XXXX, but we have a team of specialists who can. For further assistance with your XXXX please contact our XXXX team directly at XXXX and they will be happy to assist you. Their hours of operation are Monday through Sunday 7 AM - 9 PM CST.

Thank you for your patience, $contacts.name.first. I was checking your order details and according to the tracking information, your order was delivered to the store on XXXX; so the best option would be to contact them at XXX to verify if they have it ready for pick up.

In order to receive the best assistance regarding your order from XXXX, allow me a few moments to escalate this issue directly to them. You should receive a response within 24 hours regarding XXXX.

And if you are not contacted back within 24 hours, please do not hesitate to contact us again to offer you further assistance.

Since this item is sold and shipped by one of our Marketplace Sellers, I am afraid that I am not able to process a replacement for it, but in order to expedite a solution for you today, I can offer you a full refund instead. Would you like me to process this refund now?

Since the Marketplace Seller "XXXXX" has not contacted you to offer further assistance about this missing order, I will escalate this incident to our Customer Resolution Team, so they can reach you by email within 1 business day and offer you further assistance. Rest assured, with this new escalation that I will place, you will be dealing with Walmart instead of the seller.


Since the item dimensions and weight are above the average, I can schedule a Pick Up with Fedex, so they can return the item to us for you. In order to process this request to Fedex, I will need some information. Can you please help me providing me the date that best suits you and verifying the following contact information for the pick up?

Contact Name:
Address:
Email:
Phone Number:

Thank you for your patience, $contacts.name.first. I have requested FedEx to pick up your item on XXXX. You should receive a prepaid label by email within a few hours. Please have your item packaged with the label affixed and ready for pickup by the scheduled date.

Finance Hold, Identity Verification: Call to Billing Department at 888-516-2614, option 6.
Gift Card, balance verification: 888-516-2614, option 4.

I have sent you a promo code via email of $XXXX for your next order for eligible items sold and shipped by Walmart.com for $XXXX or more. This promo will expire after 30 days.

While I am not able to accelerate or change the shipping method of your order, I can offer you a discount of XXXX due to this delay. This discount would be credited back as a refund to your card. Would you like me to process it now?