Notes

BUY TIME


I would like to let you know that I have escalated your issue and we will get back to you with an update by September , 2019.

Please be assured that I have already escalated your issue and we will get back to you with an update by September , 2019.

However, the team will need some time to work on your issue and help you in this regard.

If you don't get any resolution by the time frame shared above. In that case, you can contact us anytime you need any help, we'll help you accordingly.

Not to worry, we are already looking into this issue and you will get the resolution till September , 2019.

I would like to let you know that we have already escalated your issue regarding the delivery of your order and we will get back to you with an update by September , 2019.

However, if the product still not be delivered to you by 07:00 pm today, we have already escalated your issue regarding the delivery of your order and we will get back to you with an update by September 19, 2019.

I am sorry to let you know that there has been an unexpected delay in having your order delivered.
We're working with the seller and their partnered courier service provider to have your product reach you by September , 2019.

Please do not worry, this issue has been shared with the seller and their courier service provider to get this sorted.

I would request you to wait by September , 2019 to get the resolution, as this is the maximum timeline given to you but we will try our best to get back to you as earlier with a resolution.

The estimated resolution date is just the maximum time frame, in the most issues will be resolved much before the estimated resolution date.

However, we are already working on this issue and will get resolved by September , 2019.



Sorry to hear that, {customer_name}. Please give me a minute or two to check this.

Sorry about that, {customer_name}. Let me check this for you right now.

Sorry to keep you waiting, it's taking a little while to get this information.

Thanks for waiting, I just need a couple of minutes to check this further.

Please give me a minute or two so I can look up the information for you.

Please allow me a minute or two, while I can check the details.

Let me see, What best I can do for you.

Please give me a minute or two while I help you get it sorted out.

I understand your concern about your order. Please give me a minute or two while I help you get it sorted out.

I’m going to look into this for you right now. Kindly bear with me for a minute or two while I examine this issue.

Please give me a moment while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.

Please give me a minute or two while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.

Please let me know the issue you are experiencing/elaborate your concern so that I check and assist you accordingly.

We are sorry for the trouble you had to go through. However, I will check and assist you accordingly with a possible resolution.

Would you like to update the pickup address and alternate contact number for the pickup of the product?


I would like to let you know that I have escalated your issue to the team and the team will get back to you with the resolution by September 25, 2019.


CSAT


I hope I was able to help you with your concern today.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.


RR
I hope I was able to help you with your concern today.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.