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Hi Bhaskar,
Thanks for writing in.
We tried to get in touch with you on '9844556653' and '9845432756' to talk to you about your concern but could not reach you.
We understand that you want to return your order 'OD116432337520702000' for the product 'Asus Zenfone Max Pro M1 (Grey, 32 GB)'.
We are sorry to let you know that sellers can provide a replacement only in the unlikely event of the product received by you being damaged, defective or not as described on the product page.
We would like to let you know that the product delivered to you is the one you had ordered due to which the seller will not be able to fulfill your request.
Also, we're sorry to know that your experience with the Flipkart has been an unpleasant one.
To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy
We would like to thank you for your understanding.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.
You can confirm if you're happy with our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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