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*pick up from Wishmaster. If area is seriveceable. (cx will return- false) (will be a pick up date)
*if cx have to do it from their side- when the area is not serviceable. (customer will return- true). (CWS) (will have no pick up date, will have the return address)
#Imp point to remember:-
*The pick up status enqueiry cases for return type"replace&expect/exchange &expect should be tagged as status check
#Prexo Deniel:- Prexo deniel for only mobiles and it is tagged under "prexo validation denial"
# Non prexo denial/ wishmaster denial:-
* price tag / brand /warranty card missing( f.A, Inform the customer pickup denial according to life cycle)
Create incident > product purchase Queries > product specification > cancellation and return policy
* " " " " " :- ( non F.A) provide the oathkeeper tat to the customer.
create incident>returns>reverse pickup related>wishmaster denied pickup.
* Wishmaster denied pickup (without coming home) (f.A or NON F.A):-
create incident>returns>reverse pickup related>wishmaster denied pickup.
Important:- always check the product is flipkart(assured) or not.
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