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Wishmasters mostly pick it but when the area is not serviceable then the customer has to return of his own and known as customer will return/ship(cws). This document is available in YODA under customer will ship.
Pickup status check enquiry is tagged under " status check" for replace expect/exchange expect.
For delay in pickup cases/never override the status.
#####Prexo denial:-#####
when the wishmaster denied to pickup.
prexo denial case is tagged only under prexo invalid denial validation.
don't assign large category under prexo.
#####Wishmaster/non-prexo denials:-#####
it is for non-prexo orders.
reason-price tag/brand box/warranty card missing(fa):-create incident-->>product purchase queries-->>product specific information-->>cancellation and return policy info.
price tag/brand box/warranty card missing(non fa):-create incident-->>returns-->>reverse pickup related-->>wishmaster denied pickup.
wishmaster denied pickup without visiting cx home(fa/non fa):-create incident-->>returns-->>reverse pickup related-->>wishmaster denied pickup.
NOTE: Always check the product if it is flipkart assured (fa) or non flipkart assured(non fa).
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