Notes
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Returns
1. Wait and Exchange
2. Wait and Refund
3. Wait and Replace
4. Exchange and Expect
5. Refund and Expect
6. Replace and Expect
Reverse pickup -
1. Wishmaster pickup - Serviceable areas
2. Area not serviceable - customer will return (False)- customer will ship - YODA
3. RVP v CWS Customer will Ship - Non serviceable area
4. Pickup status query - Replace and Expect, Exchange and Expect - tagged as Status Check
Delay in pickup Cases - dont override SLA
SA incident - keeps
Pickup Denial - Prexo v non prexo
Prexo invalid denial validation -
1. Denial cases - Prexo Invalid denial validation
2. Not for large category orders
3. Don't tag under Wishmaster denied pickup, FE denied doorstep delivery
Non Prexo Denial- Wishmaster denied pickup -
1. Price tag, etc missing - FA product - Inform the reason for pickup denial - Tag - Cancellation and Return policy info
2. Price Tag, etc - Non FA product - Provide Oathkeeper TAT - Tag - WM denied pickup
3. WM denied pickup without visiting premises- FA, Non FA - WM denied pickup
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