Notes

Thank you for waiting, $contacts.name.first! In this case, as much as I would love to send you this for you the system won't allow me to do it. So, I will be happy to process a full refund for the item, and I kindly recommend to reorder if you still need it. Be assured, I will let the appropriate team so they can prevent this from happening again. And also for all of the effort and time spent I would be gladly to process for you a $5 promo code that may not make up for all of this but I hope I can show how regretful I am.

Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your item again and for all of this confusion because I understand the importance of getting what your ordered. In this case, as much as I would love to send you this for you the system won't allow me to do it. So, I will be happy to process a full refund for the items, and I kindly recommend to reorder. And also for all of the effort and time spent I would be gladly to process for you a $10 promo code that may not make up for all of this but I hope I can show how regretful I am.

Thank you for waiting, $contacts.name.first! In this case I was checking and I can see that what you said to me is correct. The email address where you can email the order to is: [email protected] , but I kindly recommend to call our validation team in business hours to 8885162614 option 1 to be solved with any doubt you may have left to answer.

I totally understand your point, and I do realize the urgency of this for you, I am truly sorry we didn't meet your expectations, but be assured this will help us to prevent it from happening again. I really hope you can give us another opportunity in the future to serve you better.