Notes

Hi Maninder,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9125992532' to talk to you about your concern but could not reach you.

We understand your concern that you want order for the product 'Redmi K20 Pro (Pearl White, 128 GB)' to be delivered by September 22, 2019 as you have ordered this product as birthday gift.

We would like to wish happy Birthday from flipkart.

We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

If you may not be available at the time of delivery, you could have a friend or a family member to collect the package on your behalf. You may cancel this order and place a new one at a later date, provided the stock is available with the sellers.

We would also like to let you know that your product has been shipped by the seller and it will be delivered by September 25, 2019.

You can also track your order status here: http:/fkrt.it/bqWLi~NN

Hope this helps!

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thank for choosing Flipkart.
TAGGING- status check

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Hi Maninder,

Thanks for your valuable time over the call.

We understand your concern that the service center is taking long time to service your product 'Redmi K20 Pro (Pearl White, 128 GB)'.

We are sorry for the trouble you had go through.

We would request you to wait for the timeline provided by the service center to resolve your issue.

We've shared your feedback with service center and they're putting in additional measure to avoid instance like these.

For any query related to the service of your product, we would request you to get in touch with the
authorised service center and they will be able to help you out with your request.

Hope this helps!

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

TAGGING - Create incident >> Returns >> Service Center related >> Service Center denied service/ Charged/ Delayed resolution >> Solved
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Hi Maninder,

Thanks for your valuable time over the call.

We understand your concern about the cancellation of your product 'Apple iPhone 6s (Space Grey, 32 GB)' and you want compensation for the same.

We’re sorry to let you know that your order was cancelled by the seller as they had listed the price incorrectly due to an unforeseen error.

We would like to let you know that seller will not able to provide any compensation for your product. However,
we've shared your feedback with the seller and they're working on putting in additional measures to avoid instances like these.

While the seller will not be able to ship item, if you’d like, you can place a new order for the product with any of the other sellers on our platform.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Hope you understand.

A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

TAGGING- Order Modification > FK Cancelled Order > Customer not aware of Cancellation