Notes

Hi Saravana,

Thank you for writing in and for being a valuable Flipkart Plus member.

We tried to get in touch with you on '8610107901' and '9842419959' to talk to you about your concern but could not reach you.

We understand your concern that you are facing size fit and color issues with the products 'Sage Square Scooty Half Helmet Motorbike Helmet' and 'Tupperware FlipTop2 1000 ml Bottle' that you have received respectively..

We are sorry to hear that your experience with the seller and the courier service provider has been an unpleasant one. We completely understand and this isn't something we would want you to go through.

You can be sure that we'll take definite steps to set this right. We've spoken to them and they're looking into this and they'll take utmost care to ensure this does not happen again.

We completely understand
We'd like to let you know that the seller has refunded Rs. 501/- for your order 'OD116490344689568000' and Rs. 639/- for your order 'OD116489382450378000' to your SBI Bank account on September 16, 2019 with the reference number: FT190916124108112521 and FT190916124102689922 respectively. This amount should have been credited by now.


In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell by following these simple steps:

1. Click https://cms.onlinesbi.com/CMS/ and fill in your details
2. Choose ‘Technology: Internet banking’* in the ‘Category of Complaints’ field
3. Choose ‘Online Payment/Transfer’* in the ‘Product & Services’ field
4. Choose ‘Merchant Transactions’* in the ‘Nature of Complaints’ field
5. Click on ‘Submit’ and the bank will get in touch with you soon

*The drop down options are subject to change at the bank’s discretion. Please choose the appropriate option based on your request.

If you have any other queries, you may write back to us. We will be happy to help you.

We would like to thank you for your patience and understanding.

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