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Hi,.
We'd like to let you know that we tried to get in touch with you on '9985922385' to talk to you about your concern but could not reach you.
We’re writing to you in continuation to our earlier mail that the product '______' with the order ID '___________' you have received is damaged/defective/not as described and we are sorry for the trouble you had to go through.
We completely understand and this isn't something we would want you to go through.
We'd also like to let you know that the seller is happy to provide the replacement or refund for this product. Please get back to us with the replacement or refund confirmation within 72 hours.
If you like to get the refund, the seller will need a few details so that they can refund the amount to your bank account as requested by you.
1. Account Holder's Name (should be the same as registered for the order) -
2. Bank Name and Branch -
3. Account Number -
4. IFSC (alphanumeric code that's available in your chequebook)-
Once you write back to us with these details, a refund will be initiated to your account. You'll receive another email and SMS with more details as soon as the refund is initiated.
You may also create return from the steps given below:
1. Go to 'My Orders'
2. Select the item, click 'Return' and follow the prompts.
Also, you can enter the details of the bank account you want the refund credited to while creating the return instead of emailing these sensitive details to us. This will also ensure privacy and security for your information.
We will send you an email and SMS with the details of your return request.
In case, you need further assistance, feel free to write back to us or you may call on our toll-free number '1800 208 998' and we'll be happy to help you.
Hope to hear from you soon.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.
You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
Tagging: Bank details>WFCU
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