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I totally understand how you feel due to you didn't receive
Could you please provide me the order number?
I understand that this is not your fault and due to that, I can offer you a promo code of $10.00 for this situation, is it okay?
I want to apologize that you didn't receive the item, I understand how important is the order for you, in order to do my best with you, I can offer you replacement for it, is it okay?
I will make the replacement now, you will receive a return label to return the item by mail within 30 days to avoid the recharge.
I was checking that the item is sold and shipped by a 3rd party seller called, in order to help you and solve it as soon as possible, I will need to escalate this issue to our marketplace team, they will contact you by email to fix it, could you wait 24 hours for the answer, please?
Rest assure that they will get in touch with you within 24 hours by email, if for some reason you didn't receive a contact, please contact us back.
The update in our system send the label to your email address registered, we don't send the label with a link.
Please check each email that you will receive in the next 5 minutes after to close this chat. May the rest of your week be filled with happiness and never ending kindness!!! My best wishes and positive vibes for you and your family!!!
Is there anything else I might help you with today?
By the way you will receive an email confirmation when we finished the chat confirming the action taken.
It's been a pleasure assisting you. I am going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a amazing day!
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