Notes

#1
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Caller’s Name: Gary Glickman
MIDAS Phone No: (805) 452-2159
Screen POP ANI No: (805) 452-2159
Best Callback No: (805) 452-2159
Email Address: [email protected]

Verified By: MOP
Issue: Phisher emails
Resolution: earthlink.net was blocked in cx' webmail
unblocked the email and sent a test email
cx received

Access disclaimer: No
Password disclaimer: Yes

Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No

Agent Name: Varnitha Cladious

#2
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Caller’s Name:
MIDAS Phone No:
Screen POP ANI No: 678612
Best Callback No: 6784170043
Email Address:

Verified By:
Issue: server settings on mac mail for 6 email addresses - cx was not able to send and receive emails
Resolution: took the screen sharing, and made server settings , cx was still not able to send and receive r emails
checked with connection doctor and proxies
cleared the passwords from keychain access

Access disclaimer: Yes
Password disclaimer: Yes

Pitched for VAS: Yes
Name of Product Pitched: ___NSO, ONLINE BACKUP____ , Customer agreed – No

Agent Name: Varnitha Cladious

#3
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Caller’s Name: Michael Hollis
MIDAS Phone No: 8182814716
Screen POP ANI No: 8185501531
Best Callback No: 8182814716
Email Address: [email protected]

Verified By: sec word
Issue: cx wanted to add NWP
Resolution: as cx wanted to add NWP, gave the disclaimer and added the service to the cx

Access disclaimer: No
Password disclaimer: No

Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No

Agent Name: Varnitha Cladious

case id - 172355820
product - NWP

#4
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Caller’s Name: Brian Carter
MIDAS Phone No: 6158853121
Screen POP ANI No: 6159694545
Best Callback No: 6158853121
Email Address: [email protected]

Verified By: sec word
Issue: cx wanted to login to usenet server, but couldn't login to that server
Resolution: suggested the cx to change his password as still cx was getting the same error
escalated the call to level 2 dept.
told the cx that he wil be receiving the call from level 2 dept. within 24 biz hours
cx agreed

Access disclaimer: No
Password disclaimer: Yes

Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No

Agent Name: Varnitha Cladious
scaf

#5
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Caller’s Name: Jeffrey T. Scott
MIDAS Phone No: 8019444000
Screen POP ANI No: 8019434400
Best Callback No: 8019434400
Email Address: [email protected]

Verified By: sec word
Issue: mac mail server settings
Resolution: took the access of the computer and made server settings in cx' mac mail
sent a test email and cx is now able to send and receive emails

Access disclaimer: Yes
Password disclaimer: Yes

Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No

Agent Name: Varnitha Cladious


#6
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Caller’s Name: Anita Adams
MIDAS Phone No: 9167085026
Screen POP ANI No: 9164837538
Best Callback No: 9164837538
Email Address: [email protected]

Verified By: sec word
Issue: server settings in google Pixel 3
Resolution: as couldn't locate the server settings in cx account, told the cx to contact her manufacturer and then call us back with their assistance
cx agreed

Access disclaimer: No
Password disclaimer: No

Pitched for VAS: No
Name of Product Pitched: _______ , Customer agreed – Yes or No

Agent Name: Varnitha Cladious

#7
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Caller’s Name:
MIDAS Phone No:
Screen POP ANI No:
Best Callback No:
Email Address:

Verified By:
Issue:
Resolution:

Access disclaimer: Yes / No
Password disclaimer: Yes / No

Pitched for VAS: Yes / No
Name of Product Pitched: _______ , Customer agreed – Yes or No

Agent Name: Varnitha Cladious