Notes

CUSTOMER INSULT
Thank you so much for waiting, I'm terribly sorry that your order was canceled but let me tell you that your order did not pass some of our security checks during processing. These checks are in place for your protection to prevent unauthorized use of your payment method. I will escalate the issue to my higher department to fix this issue, let me inform to you that all is ok, it is only a security check. Please allow me a moment.

Thank you for your patience, let me inform to you that I have opened a case to review your account to determine if we have canceled your order in error due to these security checks. I just appreciate if you can please place your order again after 30 minutes have passed after to close this chat?

However, I need to tell you that the once your new order is placed, the validation team will review your order within 24 hours. From there, the order may be released and go on to process or the validation team may call you to verify your order. Rarely, the order may still cancel after review. For best chance of success, please use the same Walmart account, email address, payment method and device or computer that you used for the canceled order.

And please don't worry for the charge; the charge you see on your account is an authorization hold. This authorization hold is not an actual charge it just confirms that there are funds available to complete your purchase. This will be released in the next 5 business days in the original payment method.
This type of cancellation is usually because the billing information (e.g. address, expiration date, card number, phone) did not match the information on your Payment method.

SITE ISSUE:
I was checking my system and I have some options to help you. In this case, please be so kind to use Google Chrome, try to delete cookies, close and open the browser. To delete cookies in most browsers, go to Tools > options > delete cookies/browsing history/temporary files, and please be so kind to try again to know if that option worked.

Photo
I am really sorry for the inconvenience this situation might have caused you, to rectify this matter, let me inform to you we can not replace your order, because for your own security we do not save any photo order to protect your personal information. In order to resolve this issue, I will process a refund and I will give you some steps to clone your photo order, please allow me a minute.

CLONE ORDER
Thank you for your patience. I am glad to inform you that I have issued a refund of $ for your item. The refund will post to your original payment method within 5 business days. You will receive an email confirmation. I will share the steps to reorder.
1. Sign into “My Photo Account”
2. Click on My Photo Orders, Find the order that you would to re-order and Press the ReOrder button.
3. Reorder button should take you to the item builder, from here you can edit the past order/s if any additional edits is needed.

$25 DISCOUNT
Please allow me provide you a little explanation about that.
Thanks to lot for asking. I will be more than happy to explain you how it works. You have a Walmart credit card and get a discount of $25.00. When you use a credit card you do not pay immediately, if not when you receive your bill, and this happens a month later.
You will see the $25.00 discount made when you receive your bill.
Please do not need worry, you will receive your discount.


CANCELLED FOR BE A RESELLER
Thanks for waiting, I'm sorry your orders were canceled; but your orders did not pass some of our security checks during processing. These checks are in place for your protection to prevent unauthorized use of your credit or debit card, all orders go through an automated security check to prevent unauthorized use of your payment method. So, I would like to recommend you contact us via phone, to place a new order and to rush the verification process, you can call us to 1-800-925-6278 or 1-800-966-6546 and ask to our verification team to verify your information about the payment method, and accept it, I am sure it will be processed correctly.

HIGH FRAUD
Thank you for your patience I was checking your order and our records show that this package was delivered, so we will need to investigate before we can issue a refund or a replacement. I will start a case so carrier can investigate what happened from their side. Also, in order expedite your resolution, please file a police report and email a copy to [email protected]. If you are unable to send via email, you may fax the report to 479-204-0935. Please include your order number and contact information when emailing the police report to us.

REMINDERS
Thank you so much, for waiting, again I am so sorry for the inconvenience caused about the reminder, we already received the return in our return center, in this case I have turned off the reminder, hereinafter now you will not receive anyone email more.

DAMAGED IN TRANSIT
Thank you very much for your patience today, please accept my sincere apology for the items were damaged in transit. Rest assured that our fulfillment center teams audit daily, to make sure that we are providing quality packaging which keeps items safe and secure during transit. I'm sorry that on this occasion it was not successful, but we will make this right for you.

WHEN CUSTOMER THINK HAS A DOUBLE CHARGE:
Thank you very much for waiting. Let me inform you that I checked your order and in this case you see 2 charges because one of them is an authorization hold. This hold is place in your payment method when you make your order because it helps you to confirm that you have funds to complete the order. The real charge occur, when the order is shipped, sometimes the authorization hold takes few days to be released and left only the real charge in your statements. So the authorization hold is going to be removed by your financial institution within 5 business days.


FINANCE HOLD
Thank you so much for waiting, I am truly sorry for this but I need to tell you that your order has been placed in a finance hold. A finance hold is when Walmart reviews your payment information as an additional verification measure in order to ensure your financial safety and protect you from unauthorized charges. I have checked that our proper department is working in this as soon as possible. The procedure takes within 24- 48 hours for our finance team to complete the verification process. Our finance team may contact you if further verification is needed. I already requested an update so you can get the email confirmation as soon as possible. Could you please allow us a couple of hours more to complete this process?


Thank you so much for waiting, I have checked your order and your order has been placed in a finance hold. A finance hold is when Walmart reviews your payment information as an additional verification measure in order to ensure your financial safety and protect you from unauthorized charges. At this time you may see a pending charge on your account, but this just an authorization hold. The actual charge does not occur until the order gets ready. Please allow up to 24 hours for our finance team to complete the verification process.

I definitely understand how important it is the order for you, and I wish could be able to expedited process but this is not a manual process, but you email our Verification team at [email protected] to get the order as soon as possible.

Thank you for your patience I checked the information in my system and we do not ship to Canada or other destinations outside the U.S., except as noted above.
I really would like to offer you that option but at the moment, we can't ship the items to -. I appreciate your understanding. My sincere apology. But we are working to improve our service and offer you a better online shopping experience online.

Registry
Thank you for waiting. I was trying to help you about it. I was checking our system and we’re experiencing system issues with the registry in our web site, that’s why you’re unable to find your registry. We’re working to fix this issue as soon as possible because we really understand how important this for you. The proper department is still working to solve this issue as soon as possible. I really appreciate your understanding on this particular issue.
Please be sure that our engineers are working as fast as they can so this issue can be resolves as soon as possible. In this case, my best recommendation will be to manually update the purchased quantity on your registry so you won't have duplicate purchases.

Thank you very much for your patience today, aaa, and thank you for the information. I’m sorry due security reasons we do not have access to your Walmart Card information because this is a separate service from us, we kindly ask you contact our Walmart Cards customer service at 1-877-294-7880 and press 0# every time it asks for an account or social security number, and then keep pressing 0 until transferred, or you can contact them by chat in the link.
https://www.synchronychat.com/netagent/cimlogin.aspx?a_Accnt_nmbr_last4=NA&c_Client_Name=walmart&c_Acct%20Type=generic&e_Page_chat_initiated=walmart_generic_en_Login_LOGIN_PAGE&SessionID=bd0c64047291bbcd9d0e5070c2ac20160216154114&h_email_id=NA&b_Userid=NA&g_DOB_User=NA&f_zipcode_Account=NA&b_primaryName=NA&questid=DBCC3D81-D20B-4489-BA3F-748AF11757B3&portid=3CCC38C4-7D17-45FD-8AB5-098147FC2271&e_error_message=NA&d_delinquency%20stage=NA&g_DOB_account=NA&X_ip=161.165.196.113&d_externalstatus=NA&nareferer=https%3A//www2.onlinecreditcenter6.com/consumergen2/login.do%3FsubActionId%3D1000%26clientId%3Dwalmart%26langId%3Den%26accountType%3Dgeneric

RESHIPPED
I have checked the item and it shows the item in our web site is out of stock, however your order order was received in our fulfillment center but the shipping center nearest you did not have that item. However our system checked other centers for the item so that we can fulfill your order. That is why the order it taking one more day to arrive to your address.