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Thanks for writing in.
We'd like to let you know that we tried to get in touch with you on '9718428046' to talk to you about your concern but could not reach you.
We understand your concern that you don't have the packaging of your product 'Patanjali Kesh Kanti Milk Protein Shampoo'.
We are sorry for the trouble you had to go through.
We completely understand and this isn't something we would want you to go through.
You can be sure that we'll take your feedback very seriously.
We've spoken to the seller and they're looking into this and they'll take utmost care to ensure this does not happen again.
Trust us, it was never our intention to give you an unpleasant experience as we don't want to lose valuable customer like you.
We'd like to let you know that successful pick-up of the product is subject to the following conditions being met:
1.Correct and complete product (with the original brand/product Id/undetached MRP tag/product's original packaging/freebies and accessories).
2.The product should be in unused, undamaged and original condition without any scratches or dents.
Since you have mentioned that you don't have the packaging anymore the delivery boy will deny to pick up your product.
If there's anything we could do for you, please let us know and we'll be happy to help.
Hope this helps.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thank you for your continued trust and support with Flipkart.
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