Notes

Page. 1

Tried to call but not connected hence WFIU

Update on query: We tried reaching you to discuss your concern about 'ORDER' and have sent you an update to your registered email address 'EMAIL'. We'll call you again within the next 24 hours.

RNR sms send to cx.


Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on 'NUMBER' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

Thanks for choosing Flipkart.
==================================+++++++++

We tried reaching you today to discuss your concern about 'ORDER' and have sent you an update to your registered email address 'EMAIL. In case of any questions, please feel free to reach us here: https://www.flipkart.com/helpcentre

As per VOC tried to call but not connected hence WFCU

Hi,

Thanks for writing in and for being a valuable Flipkart plus member.

We'd like to let you know that we tried to get in touch with you on 'NUMBER' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We request you to please get back to us with the exact issue within 72 hours so that we can check and assist you in the best possible way.

If you like, you may call on our toll-free number '1800 208 9898'.

We are thankful for your continued trust on Flipkart.

We hope to hear from you soon.

While replying to the email, please ensure that the subject line is not edited.




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Page. 2





cx came with the same concern,,,,case already with the team hence updating the same incident and info share with cx.

If you have any further query, feel free to write back to us or you may call on our toll-free number '1800 208 9898'.

We completely understand and this isn't something we would want you to go through.

While replying to the email, please ensure that the subject line is not edited.


Tried to call but not connected

We are sorry for the delay in response.


Thanks for giving your valuable time over the call.

Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.

If you like, you may call on our toll-free number '1800 208 9898'.

Feedback Survey *

Only RR without call

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided. You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'. Your feedback is really valuable to us and will help us enhance your experience.


Only RR/Csat with call

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation. You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience.


Csat

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation. You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience.




We want to ensure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.



In case the cx is happy:

Thanks for shopping with Flipkart / Thanks for choosing Flipkart.

In negative case:

We are thankful for your continued trust on Flipkart.

For Flipkart plus customer:

Thanks for being a valuable Flipkart plus member.


Thanks for writing in and for being a valuable Flipkart plus member.

Thanks for giving your valuable time over the call and for being a valuable Flipkart plus member.





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Page. 3




Hi,

Thanks for giving your valuable time over the call and for being a valuable Flipkart plus member.

As per our telephonic conversation, we are happy to know that your issue has been resolved now. Hence, we are closing this case for now as per your confirmation.

Your feedback is valuable to us and we'll make sure to bring this to the notice of our team and management.

We'll always do our best to make sure that you have a great shopping experience, every time.

Hope to see you back again soon.

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation. You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience.





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Page. 4




As per VOC tried to call but not connected hence WFIU as per new update.


Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on 'NUMBER' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

Thanks for choosing Flipkart.






As per VOC tried to call but not connected hence WFCU


Thanks for being a Flipkart plus member.



Hi,

We'd like to let you know that we tried to get in touch with you on 'NUMBER' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We request you to please get back to us with the exact issue within 72 hours so that we can check and assist you in the best possible way.

If you like, you may call on our toll-free number '1800 208 9898'.

We are thankful for your continued trust on Flipkart.

We hope to hear from you soon.

While replying to the email, please ensure that the subject line is not edited.





-----------------------------------------------------------------------------------------Page. 5



Cx want invoice,,,hence invoice attached with email.



Hi,

Thanks for writing in and for being a valuable Flipkart plus member.

We'd like to let you know that we tried to get in touch with you on 'NUMBER' to talk to you about your concern but could not reach you.

We understand your concern that you want an invoice for your product 'PRODUCT' with the order ID 'ORDER'.

We are sorry for the delay.

We would like to let you know that a copy of the invoice provided by the seller for your item has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation. You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience.





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Page. 6




Cx want invoice,,,hence invoice attached with email.



Hi Vinay,

Thanks for giving your valuable time over the call and for being a valuable Flipkart plus member.

We understand your concern that you want an invoice for your product 'PRODUCT' with the order ID 'ORDER'.

We are sorry for the delay.

We would like to let you know that a copy of the invoice provided by the seller for your item has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation. You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience.





-----------------------------------------------------------------------------------------Page. 7




Cx want invoice,,,hence invoice attached with email.



Hi,

Thanks for being a valuable Flipkart plus member.

We'd like to let you know that we tried to get in touch with you on 'NUMBER' to talk to you about your concern but could not reach you.

We’re writing to you in continuation to our earlier mail that you want an invoice for your product 'PRODUCT' with the order ID 'ORDER'.

We are sorry for the delay.

We would like to let you know that a copy of the invoice provided by the seller for your item has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

Thanks for choosing Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided. You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'. Your feedback is really valuable to us and will help us enhance your experience.