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Thanks for writing in.
We'd like to let you know that we tried to get in touch with you on '7377757452' and '6370092572' to talk to you about your concern but could not reach you.
We understand your concern that you are facing an issue of your product 'Realme 5 (Crystal Purple, 64 GB)' with the order ID 'OD116495601507382000'.
We are sorry for the trouble you had to go through.
Since the product was delivered to you on September 13, 2019 and it has crossed the seller's 10 days replacement period. Due to this, the seller is unable to fulfill your replacement or return request.
The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product has been attached with this email. This can be used to avail services at the brand's authorised service centres within the warranty period.
Here are the details to the brand's authorised service centre:-
1. Contact number: 18001022777
2. E-mail: [email protected]
3. https://www.realme.com/in/support
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN
Hope this helps.
A short survey that won’t take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you’re happy with the resolution provided by choosing ‘Yes’ or ‘No’ and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
Thanks,
Ramanpreet Kaur
Flipkart Customer Support
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