Notes

BBD NEW UPDATES
1. All Paid Trip (28-Sept-2019 to 4-Oct-2019)

Highest spending customer of every day
Big Billion Days (6 winners in total)
All-paid trip to Goa for 2 Nights/3 Days and travelling flights tickets and accommodation which will be provided by the brand.

winner will be declared on 13-Nov-2019 at 12:00 PM
Winners will receive the Reward Coupon code on their registered email ID on 20-Nov-2019
To book a trip, customers should contact Thomas Cook customer support on/before 31-Jan-2020.

1. For general queries about offer redemption and T&Cs:

Check the TnCs and answer customers' queries accordingly
Tagging on SA: Create incident >>> Offers >>>Product Purchase Queries >>> >>> General Enquiry on Sale Events/ Offers >>> CS Voice >>> Solved

2. If the winner did not receive any mail communication on the offer closure post 20-November-2019:

Tagging on SA: Create Incident >>> Offers >>> Third Party Offers >>> Unable to Avail the Benefits/Benefits not received from brand >>> Unresolved

2. Meet and Greet Alia Bhatt

Offer duration: 28- September-2019 (8:00 pm- 11:59 pm)
Top 2 customers with the highest purchase from the Fashion category during the Early access period
Meet and Greet Alia Bhatt in Mumbai.
Winners will be declared on 3rd October 2019 at 12PM on the contest page
Winners will get an opportunity to Meet Alia Bhatt on 6-October-2019 at 11 AM and flights tickets will be provided by Flipkart

1. For general queries about offer redemption and T&Cs:

Check the TnCs and answer customers' queries accordingly
Tagging on SA: Create incident >>> Offers >>>Product Purchase Queries >>> >>> General Enquiry on Sale Events/ Offers >>> CS Voice >>> Solved

2. If the winner did not get any communication on the offer closure post 3-October-2019:

Tagging on SA: Create Incident >>> Offers >>> Third Party Offers >>> Unable to Avail the Benefits/Benefits not received from brand >>> Unresolved



3.Thailand Stay Offer(28-Sep-19 to 04-Oct-19)

25 Customers who purchase maximum number of eligible products during offer period
couple pass for a land only trip to Thailand for 4 nights and 5 days.
Offer valid Big Billion Days 28-September-2019(08:00 pm) to 04-October-2019 (11:59 pm)
The winner will be declared on 13th November 2019 at 12:00 PM on the Contest page.
Travel should be within 31st March'20 (Except 20th Dec'19 to 3rd Jan'20 Xmas/New Year period)

For general queries about offer redemption and T&Cs:

Check the TnCs and answer customers' queries accordingly
Tagging on SA: Create incident >>> Offers >>>Product Purchase Queries >>> >>> General Enquiry on Sale Events/ Offers >>> CS Voice >>> Solved

If the winner did not receive any mail communication on the offer closure post 20-November-2019:
Tagging on SA: Create Incident >>> Offers >>> Third Party Offers >>> Unable to Avail the Benefits/Benefits not received from brand >>> Unresolved

4.VIP passes to Sunburn festival 2019 - Goa

Offer duration: 28-September-2019 (8:00 pm) to 4-October-2019 (11:59 pm)
Top 50 eligible customers who use the maximum number of Super Coins for claiming rewards under "Rewards" of the "Super Coin Zone" on Flipkart during the "Offer Period",
win VIP Access couple passes to Sunburn Festival, to be held in Goa from 27th to 29th December 2019
The Offer winners will be announced on the Flipkart Plus Big Billion Day page on 13th November 2019
Flipkart will send an email on 20th Nov 2019 with the Booking ID for the VIP access couple passes to the Offer winners. The Booking ID shall be sent by Flipkart to the registered email ID of the Offer winners.

1. For general queries about offer redemption and T&Cs:

Check the TnCs and answer customers' queries accordingly
Tagging on SA: Create incident >>> Offers >>>Product Purchase Queries >>> >>> General Enquiry on Sale Events/ Offers >>> CS Voice >>> Solved

2. If the winner did not receive any mail communication on the offer closure post 20-November-2019:

Tagging on SA: Create Incident >>> Offers >>> Third Party Offers >>> Unable to Avail the Benefits/Benefits not received from brand >>> Unresolved

5. Answer and win Offer(21-Sep-19 to 27-Sep-19)

As part of this Contest, every day one new set of 5 Questions will be shown to customers
Customers who give correct answers for all the questions will be eligible to win a given product by
1.Coirfit,
2.SleepSpa,
3.Starlite,
4.Sleepsutra,
5.Hypnos at 99% off.

Winners will be announced on Furniture Category Landing page 8th October 2019.
The winner will win a targeted discount to buy given Product at 99% off.
Users will be able to redeem the reward under "My reward" section between 10th October 2019 12:00 am to 31st October 2019 11:59 pm.

.Generic queries about the offer:

Tagging on SA: Create case >>> Offers >>> Product Purchase Queries >>> General Enquiry on Sale Events/ Offers >>> Solved

2.If the winner claims that he/she is unable to see the reward under "My Coupons" section post 10th-Oct-2019:

If TD is not mapped: (check if TD is mapped or not, go to casperlite - User offer mapping and check with the account id)

Check if customer is part of the winner's list
Assign the eligible cases to the backend team
Tagging on SA: Offers >>> Targeted Discount/External Coupon >>> TD not received/Mapped >>> Unresolved

If Targeted Discount is mapped:

6. Buy merchandise worth Rs 5000 and more and get a chance to win Footwear signed by celebrities

Offer duration: 29-September-2019 (12:00 am) To 04-October-2019 (11:59 pm)

For Flipkart Plus members:

28-September-2019 (08:00 pm) To 04-October-2019 (11:59 pm)
On purchase of merchandise worth Rs 5000 and more from ASICS, Adidas, Reebok and Puma brands listed by RetailNet in a single order/invoice during the offer period, customers will get a chance to win footwear signed by the below mentioned celebrities

ASICS : Signed by Bhuvneshwar Kumar

Adidas : Signed by Rohit Sharma

Reebok : Signed by Varun Dhawan

Puma : Signed by Virat Kohli

Top 10 spenders would be awarded one Footwear each at the end of the campaign
Final winners will be announced on 15-November-2019 on the link
Winners need to send an e-mail to [email protected] with their appropriate size within 18- November 2019
The footwear would be shipped to the winners on the address mentioned in their Flipkart account within one week of receiving the the size details i.e. 25-November 2019, subject to availability of appropriate size

Scenarios:

1. For general queries about offer redemption and T&Cs:

Check the TnCs and answer customers' queries accordingly
Tagging on SA: Create incident >>> Offers >>>Product Purchase Queries >>> >>> General Enquiry on Sale Events/ Offers >>> CS Voice >>> Solved

2. If the winner did not receive any details/communication on the reward post 25-November-2019:

Tagging on SA: Create Incident >>> Offers >>> Third Party Offers >>> Unable to Avail the Benefits/Benefits not received from brand >>> Unresolved

7. Lifestyle - Shop for Rs 1000/- and Save Rs 1000/-(29-Sept-19 to 4-Oct-19)

Offer duration: 29-September-2019 (12:00 am) to 4-October-2019 (11:59 pm)

For Plus Customer: 28-September-2019 (08:00 pm) to 4-October-2019 (11:59 pm)
During 'The Big Billion Days', customers can shop for a minimum combined value of Rs. 1,000 from the below mentioned categories and save upto Rs. 200 on upcoming 5 purchases on select products with a minimum order value of Rs. 1,000 (over the next 5 months).
List of eligible products:

Footwear, Fashion Accessories Watches, Sunglasses, Handbags, Backpacks & Jewellery Men's clothing, Women's Clothing & Kids' Fashion.

1. Generic queries about the offer:


Tagging on SA: Create case >>> Offers >>> Product Purchase Queries >>> General Enquiry on Sale Events/ Offers >>> Solved


2. If the customer is unable to redeem the reward post-Redemption-Period:

If the TD is not mapped, use the below tagging (to check if the TD is mapped or not, use caperlite >> User offer mapping tab using correct account ID)
Tagging on SA: Create case >>> Offers >> Targeted Discount/External Coupon >>> TD not received/Mapped >>> Unresolved


If Target Discount is mapped:
Tagging on SA: Create case >>> Offers >>> Targeted Discount/External Coupon >>> Unable to redeem Discount/Code >>> Unresolved


8. A chance to play with Jasprit Bumrah (28-Sept-2019 to 29-Sept-2019)

top 3 highest spenders in every hour
Offer Period shall be flown out in Bengaluru where they will get the chance to Play with Jasprit Bumrah.
winners will be declared on 13-Nov-2019
winners will receive the mail on offer closure on 20-Nov-2019

winners will get an opportunity to meet and Play with "Jasprit Bumrah" on 29-Nov-2019 (11 AM) and travelling flights tickets will be provided by Flipkart
There will be total 24 winners during the contest period

1. For general queries about offer redemption and T&Cs:

Check the TnCs and answer customers' queries accordingly
Tagging on SA: Create incident >>> Offers >>> Product Purchase Queries >>> >>> General Enquiry on Sale Events/ Offers >>> CS Voice >>> Solved

2. If the winner did not receive any mail communication on the offer closure post 20-November-2019:

Tagging on SA: Create Incident >>> Offers >>> Third Party Offers >>> Unable to Avail the Benefits/Benefits not received from brand >>> Unresolved


9. Free Lighting Makeover by Syska (28-Sept-2019 to 4-Oct-2019)

50 customers with highest number of transactions under Flipkart SuperCoin Zone Super Partner Apps and 50 highest spenders booking flights
get a free Lighting Makeover service
maximum No. of Smart Lights is limited to 30 per house/ per winner).
The winner will be declared on 13-November-2019 at 12:00 PM

Winners will receive a call from brand post 20-Nov-2019 to finalize the available slot
Brand will close all the makeovers by 31-Mar-2020


For general queries about offer redemption and T&Cs:

Check the TnCs and answer customers' queries accordingly
Tagging on SA: Create incident >>> Offers >>>Product Purchase Queries >>> >>> General Enquiry on Sale Events/ Offers >>> CS Voice >>> Solved

2. If the winner did not receive any mail communication on the offer closure post 20-November-2019:

Tagging on SA: Create Incident >>> Offers >>> Third Party Offers >>> Unable to Avail the Benefits/Benefits not received from brand >>> Unresolved


10. Shop from Men's Clothing and Win Free Shopping for a Year

Offer duration: Between 29-Sept-2019 to 4-Oct-2019 (Refer to the 'Detailed terms and conditions' for more details)Offer duration: Between 29-Sept-2019 to 4-Oct-2019 (Refer to the 'Detailed terms and conditions' for more details)

During the TBBD'19, customers who shop from Men's clothing and who is the top spender of the day will get discount of Rs. 30,000 on the respective products/ brands.
here are 4 brands who are providing this offer (Louis Philippe, Peter England, Van Heusen & Spykar)


29th September 2019 Spykar Rs. 30,000 each for top 3 spenders on Mens Clothing

30th September 2019 Louis Philippe Rs. 30,000 for top spender on Mens Clothing

1st October 2019 Van Heusen Rs. 30,000 for top spender on Mens Clothing

4th October 2019 Peter England Rs. 30,000 for top spender on Mens Clothing

Tagging on SA: Create case >>> Offers >>> Product Purchase Queries >>> General Enquiry on Sale Events/ Offers >>> Solved


2. If the winner claims that he/she is unable to see the reward under "My Coupons" section post 15th-Nov-2019:


If TD is not mapped: (check if TD is mapped or not, go to casperlite - User offer mapping and check with the account id)

Check if customer is part of the winner's list
Assign the eligible cases to the backend team
Tagging on SA: Offers >>> Targeted Discount/External Coupon >>> TD not received/Mapped >>> Unresolved

If Targeted Discount is mapped:

Tagging on SA: Offers >>> Targeted Discount/External Coupon >>> Unable to redeem Discount/Code >>> Unresolved