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Products with the following issues will not be picked up:
- Power Issue - Not switching on
- Dead pixels, spots, lines or static on any part of the screen/display
- Crack on the screen, light emitting from the side of the screen
- Crack on the panel, dents in the body, swollen handset and buttons missing
- Charging port damaged
Your old phone will be picked up by us at the time the new one is delivered. Kindly keep your old phone ready with all your data backed up. You need to just mention one IMEI number while filling the form.
The phone needs to be in working condition with no physical damage. It also needs to have all screen locks disabled and the iCloud Account unlocked to initiate the exchange process.
Hope this helps.
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