Notes

STATUS
It will reach you by July xx, 2019.
I would like to let you know that as the promise date is today to deliver your product, I would request you to please wait till 7 PM.


You can also track the order with the Tracking ID: xxxxx

Further, when the product will be out for delivery, you will get a notification with the details of Wishmaster.

I am sorry to let you know that at the moment I don't have any information regrading this.



I would like to let you know that the seller has shipped the 'xxxxx' and it willI would like to let you know that the seller has approved the 'xxxxx' and will reach you by July xx, 2019.

I would like to let you know that the seller has packed the 'xxxxx' and will reach you by July xx, 2019.

You can expect more once the seller ships the item.

You can check your order status here: http://fkrt.it/bqWLi~NN

Not to worry, I'm sharing your feedback with logistics partner and they will try their best to get your order delivered as soon as possible.


Moreover, I would like to let you know that the seller has approved your order and will reach you by September 27, 2019.



























RETURN PROBING

I need few confirmations from your end.

Please let me know the exact issue you are facing with the product.

Please let me know if the outer package of product was fine or tempered.

Would you like to confirm if you have the original box, accessories and tags which were given to you with the product?

Would you like to confirm whether you want a pickup of the product from the same address:
#### address####

Is the primary number 'xxxx' working fine?

Would you like to confirm if you want to add an alternate number?

Give me a minute or two while I forward the request for return.


Could you please confirm what is the exact difference between the product ordered and product received?

I would like to let you know that the seller has to raise a refund/ exchange/ replacement request for the product. Please give me a minute or two so that I can forward your request to the seller.

I would like to let you know that the seller can provide a replacement for the product. Would you like to go ahead with the replacement for the product?














Call chat

I am sorry to let you know that as it is a chat window, I will not be able to call you at the moment.

Please proceed with your query over chat.

Since it is a chat window, I will not be able to call you at the moment.

I am sorry to let you know that as it is a chat window, I will not be able to call you from this portal.

As you are not comfortable in chat assistant. Not to worry, I will help you in this regard.


Since it is a chat window, I will not be able to call you from this portal.

However, you can let me know your issue so that I can help you out over chat.

Since I have not heard from your side yet, If you'd like a callback from us, just follow these simple steps:

If you'd like a callback from us, just follow these simple steps:

1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section

2. Select 'Contact us'

3. Choose the preferred channel

Rest assured, you'll receive a call back from us to help you with your query.

====cx was unconformable in English so call back steps given also shared the helpline number.
Please proceed with your query on this chat so that I can assist you accordingly.


If you want you can also call our voice helpline number on 1800-208-9898.



I would like to let you know that the resolution date is just the maximum time frame to resolve an issue.







Escalation

I am sorry to know that the order is delayed.
I am sorry to know that the delivery of the item is delayed.

Please confirm if 'xxxxx' is the same number you wish to add as an alternate number.

I am escalating the issue.
Not to worry, I will go ahead and escalate the issue.
Please share an alternate contact number.
Give me a minute or two while I escalate this issue.

The team is doing the best to resolve the issue on priority basis.

You can be sure that the team will contact you with the update as soon as possible.


Please be assured that the team will do their best to resolve your issue.

I request you to please get in touch with the bank with this reference numb

As I informed you earlier, your case is with the team and they will contact you with a resolution.

As I have not heard from a while, I have escalated the issue.

Please be assured, the team will contact you with an update by July xxxxx, 2019.


Be assured, this is the maximum date provided to you.

As I had a check, the issue is already with the team and they will contact you with an update by September xxxxxxx, 2019.


I am sorry, I will not be able to commit on today's delivery.
+
===cx was concerned about the status of the product. shared the info. tagging here.
cx was concerned about the prior delivery so denied for the same and also shared the status of the product so tagged here.

I would like to tell you that I have escalated the issue and the team will contact you with an update by September xxxxx, 2019.


To thank you for your understanding, the seller will refund the shipping charges of Rs.xxxxxxxxxx/- the Gift Card section of your Flipkart account.


You can use this amount within a year to shop for your favourite products on Flipkart.

It will be refunded in 24 hours after the successful delivery.


WAIT REFUND EKL BANK ACCOUNT


I would like to let you know that a return request has been created for the order.

A refund of Rs./- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

The pickup of the initial product will be done by July xx, 2019.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your xxx within xxx business days, as per standard banking procedures.

Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

**Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.**




















OUT FOR DELIVERY SMS DETAILS

Once the products will be out for delivery, you will receive an out for delivery SMS with the bridge number and PIN to contact the Wishmaster.

You can contact the Wishmaster with the details that you will receive in an out for delivery SMS.

At the moment, the Wishmaster details are not available.

































BANK ACCOUNT REFUND INTIMATION

I would like to let you know that the seller has refunded Rs.xxxxxxxx/- for your order to your bank account on xxxxxxxx, 2019.


This will be credited to your account by xxxxxx, 2019, as per standard banking procedures.


This should have been credited to your account by xxxxxx, 2019, as per standard banking procedures.


The refund reference number is:.


Have you checked with your bank for the same?

In case of any delay, please contact your bank's customer care using the number mentioned on the back of your card.



















REPLACE EXPECT


The seller has arranged a replacement for the product and it'll reach you by July xx, 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.



REFUND INTIMATION TO PHONEPE



I would like to let you know that the seller has refunded Rs./- for your order to your PhonePe UPI account on xxx. This will be credited by xxx.

The refund reference number is:.

If you do not receive the refund by this time, I request you to get in touch with the PhonePe support at [email protected] or call them on 01246789345, so that they can help you in the best possible way.







ON HOLD DELIVERY STATUS NOT YET UPDATED

I would like to let you know that the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider.

Not to worry, it shouldn't take more than 24 hours to get updated.

Once the status is updated, your request for replacement/refund will be initiated and you will be notified via email and SMS.

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.



ON HOLD DELIVERY STATUS NOT YET UPDATED

I would like to let you know that the status of your order is not updated to 'delivered' due to a pending confirmation by the courier service provider.

Not to worry, it shouldn't take more than 24 hours to get updated.

Once the status is updated, your request for replacement/refund will be initiated and you will be notified via email and SMS.

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.
ORDER MODIFICATION


I am sorry to let you know that this can only be done while you place the order.

As the order is already placed, the seller is unable to change the xxxx of the product.

If you'd like, you can cancel this order and place a new one based on your requirement.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.








OFD REJECT/ CANCEL



I would like to let you know that the seller is unable to cancel the order as the product is out for delivery.

A Wishmaster is already on the way to deliver the item and it’ll reach you by 7 pm today.

I request you to reject the product at the time of delivery.






Mis route
I am sorry to let you know that the shipment has reached a different location which is not closest one to you and it will take additional 03 business days to get your order delivered.

As I checked your order has been reached to a different location on September 22, 2019 and it will be delivered to you within additional 03 business days from above mentioned date.




RR+CSAT



It was a pleasure assisting you today.
I hope I was able to help you with your query today.
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CSAT

I hope I was able to provide you information about your query today.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.
You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.