Notes

Sale
The offers are for a limited period and vary based on the seller. You can be sure that sellers always try and get you the best deals.

I would like to let you know Flipkart.com is a marketplace, the price and offer are decided by the seller/brand.

The sellers will do their best to get you more offers and deals so you can buy your favorite products on Flipkart.
I understand your concern about the offers and discounts for the product.
I would like to let you know that the prices, offers, and discounts vary based on the sellers from time-to-time, and you can always check the push notifications we send you on the Flipkart app so you don't miss any of the exciting offers.
The offers are for a limited period and vary based on the seller. You can be sure that sellers always try and get you the best deals.
The sellers will do their best to get you more offers and deals so you can buy your favorite products on Flipkart.
We suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products.
For exciting deals and offers, please check 'Deals of the Day' and 'Offers Zone' on our app or website.
Is there anything else, I can help you with?
Are we discussing about '______'?
I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.
I am sorry to let you know that the courier service provider does not have the option of self pick up from the hub as this is a doorstep delivery.
I would like to let you know that the resolution date is just the maximum time frame to resolve an issue.
Please give me a minute or two so that I can look up the information for you.
Please confirm, if you would like to go ahead with a replacement or a refund?
Let me see, what best I can do for you.
I certainly understand your concern.
I would request you not to open the packaging as the warranty would be void
When the technician comes for the installation, he will help you in unboxing the product.
I would like to let you know that Flipkart is a market place where the sellers and buyers are associated to buy and sell the products.
I'll get back to you with the information in a minute.
It was a pleasure assisting you.
Please give me a minute or two while I help you get it sorted out.
Can I request the seller to cancel the replacement/exchange/refund request?
If there’s anything else I can help you with in the meantime, please let me know.
While checking we might need to contact you, is there any alternate number you want to share?

20. If there’s anything else I can help you with in the meantime, please let me know.

21. Thanks so much for that additional information. It looks like we need some help from our concerned team to resolve this. I’ve escalated this concern to them, and they’ll reply to this with more information by (Date)

22. I need a little more information to understand. Can you please let me know....

23. I’m going to look into this for you right now. Kindly bear with me for a minute or two while I examine this issue.

24. I would like to let you know Flipkart.com is a marketplace, the price and offer are decided by the seller/brand.

25. Please do help in sharing with the snap shot of the product.

26. Please let me know, whether you want replacement or refund for this product.

27. I see the alternate contact number and the address have already been updated.

28. As I checked, we have your bank account ending with ********508. Please confirm that you would like to get refund in the same account.

29. I would like to let you know that the return request for refund has already been processed by the seller.

30. Thanks for waiting.

31. Thanks for sharing the details.

32.There is a '+' icon on the left side of the chat window. You can click on that and can send image(s).

33. I request you to share the One Time Password (OTP) which has been sent to your registered contact number '-----'.

34. However, if you'd like a callback from us, just follow these simple steps: 1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section 2. Select 'Contact us' 3. Choose the preferred channel Rest assured, you'll receive a call back from us to help you with your query.

35. I just need a couple of minutes to check this further.

36. The screenshot is not clear. Could you please help with the clear screenshot and also let know the price printed on the invoice?

37. Just to confirm, are we discussing about "-----"?

38. Thanks for your kind understanding.

39. I see that the previous chat got disconnected. Do not worry, this is ----- assisting you.

40. I would request you to stay tuned.

41. However, it is a third party offer and we do not have the definite timeframe of it's availability.
Your kind understanding in this regard is greatly appreciated.

I am sorry to let you know since this is a chat window, I would not be able to call you.
Trust me if there is an option with me, I could have definitely helped you out as you are one of the valuable customer for us.
We haven't heard from you in a while. You can restart this chat if you'd like any additional help.
If you've got other questions or would like details about another order, please visit our Contact-Us section
Also, answering to your query for not able to track the tracking id let me look into the details.
I would request you to refrain from using abusive language.
I understand that you're upset about the issue. I've been trying to do my best to help you out and would request you to avoid using profanity.
It was also a pleasure assisting you.
If you've got other questions or would like details about another order, please visit our Help Centre section.
Please take your time.
As you specified that the product price is dropped, I would like to let you know Flipkart.com is a marketplace, the price and offer are decided by the seller/brand.
You can also go through the link: 'https://www.flipkart.com/pages/returnpolicy?otracker=undefined_footer_navlinks' to know more about the policy.
However, request you to attend your phone call and also request you to confirm if the phone numbers mentioned is correct. Phone number - 7025599272, 9656466846
No worries, we can still go ahead and help you in getting this product delivered.
Please give me a moment while I look up details around your previous chat so that I can assist you without asking any questions that you may have already answered.
Please bear with us till the promise date and the seller's partnered courier service provider will make sure that the delivery is done by the informed date.
The seller and the seller's partnered courier service provider requires some time to process and ship your order and that is the reason we are asking your patience in these regards.
Create a return and inform the customer that the return has been created, but it is on hold as the status is not updated as ‘Delivered’. I would like to let you know that the return will be processed within 24 hours as soon as the courier service provider confirms the delivery.
While checking we might need to contact you, is there any alternate number you want to share?
Please be assured that we are looking into this and coordinating with the seller's partnered courier service provider to resolve the issue on priority basis.
Would you like to update any alternate contact number?
Please make sure that you are available on your contact number when your order is out for delivery.
Please give me a moment while I look up details around your previous chat so I can assist you without asking any questions that you may have already answered.
Please trust us, we will not disappoint you.
You will get the details about it post technician visit.
I would need some more information to understand your concern.
Surely, I will stay connected.
The chat conversation will be saved.
Also, if you wish to have a transcript of the same, you can take a snap shot.
I would like to let you know that it will take 24 hours for the pick up status to be updated with the seller.
I would like to let you know that you will receive a call back in Tamil language by March 25, 2019.
The courier service provider doesn't have the option of self pick up.
The alternate contact number is to contact you for the same issue.
I would like to let you know that the seller is happy to provide you replacement for the same.
Please confirm, shall I proceed with the replacement request to the seller?
Please let me know if I can address your issue over the chat.
However, the Wishmaster would contact you in case he is unable to locate your address.
Please be also informed that the Wishmaster will try 3 deliveries attempt in total, before returning the product back to the seller.
At the moment, we can only chat in English. May I go ahead and help you with your request?
I certainly understand how this situation may cause trouble, I will ensure to do my best to assist you today.
Please note that in case you are not available at that time, a total of three attempts will be made to deliver your product.
You'll receive a call to note your preferred date and time for the visit.
Thank you for sharing your feedback. However, I request you to give your feedback on the link that you will receive in your registered email ID.
As I can check this issue has been already exist with us.
Thanks for your words.
Please be informed that the courier partner will re-attempt 3 times before returning the item.
Yes, as I checked that your product has been cancelled due to exchange verification has been failed.
If you like, you can place a new order for the desired product and the seller will try and make sure that it reaches you on time.
In future, you are requested to check the complete specification of the product before placing an order.
Awaiting for your response
On checking our records, I can see that we have your bank account details having the account number ended with '
***********140'.
Please help me with few information before taking your refund // replacement request with the seller.
Do you want refund on this bank account number whose last 3 digit is ********?
Would you like the pick up of the product to be done from the same address?
On checking our records, we have your bank account details having bank account ended with '***********'.
Please allow me to ask few question so that I can help you better in this issue with the seller.
I can understand your concern. Myntra is the name of Courier partner used by the seller.
This is not something we would want you to go through.
Please confirm, what made you feel that it is fake?
I would like to let you know that the seller will need to cancel the existing return replacement and create a new return for refund.
I am sorry to let you know that I am unable to comment for date at the moment. As an auto generated date will appear to share.
Please provide your alternate number, so we can contact you on your alternate number when the primary number 9677983570 is not reachable.
Please be informed that you will be able to add a phone number to an account only if the account has not been created with the number. We see that the number 9704019947 you are trying to update is already have an account in Flipkart. You may use a different phone number to update the same in registered account.
I understand your concern is genuine, if I would be at your place then I would have also reacted the same, but I request you to have faith on us.
However, the team need some time to find the root cause of this issue so that we can provide you the correct resolution.
Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.
I would like to let you know that you will receive a customer feedback email to your registered email ID. It is regarding the information which I have provided in this conversation.
I hope I was able to help you out today.
I would like to let you know that you will receive a customer feedback email to your registered email ID '[email protected]'.

A short survey will be sent to your registered email address to get your feedback in "Yes" or "No" if you are satisfied with the resolution provided.

We'll also send you an email to complete a short survey.


I understand your concern about your order.
I understand your concern that you want to know about your order.


Can you please let me know the exact issue you are facing?
So, I can request the seller to create a return request for your product.

cx said that which product i have received is dead hence creating the return sa per cx VOC
cx did not want to change the address
alt no":-NA


I would like to let you know that the seller has refunded Rs. 421/- to your phonepe_upi on June 09, 2019 with the reference number: P1906091327256659463764. This amount should have been credited by now.

I'd like to let you know that the seller has refunded Rs. /- to your Debit card on April , 2019 for your order ''. This amount will be credited to your account by April , 2019.
PRIORITY SPECIAL)

I understand that you want to get your order sooner.

I’d like to let you know that the delivery of your order cannot be prioritized as the delivery date of an order or an item depends on many factors like the seller's location, your delivery address, and the type of product.

Based on this, a definite delivery time frame is given to you by the seller.

Although I would like you to get your order sooner, it’s not something we can promise as the sellers and their partnered courier service providers need some time to process, ship, and deliver your order.

************* Please be assured that as soon as the product reaches your nearest hub, the courier service provider will deliver the product at the earliest.

I've noted this down and will make sure appropriate feedback is shared with the courier service provider so that you do not experience this next time around.

You can expect more updates once the seller ship it and you can check your order status here: http://fkrt.it/bqWLi~NN

You can be sure that the seller will do their best to make sure that your order reaches you by July , 2019.

You can be sure that the seller's courier partner will do their best to make sure that your order reaches you on or before July 29, 2019.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.



SPECIAL


However, most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.



However, most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.



I understand that you'd like your order delivered at a specific time. I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

Since you've mentioned that you may not be available at the time of delivery, you could have a friend or a family member collect the package on your behalf.

If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.

I assure you that the courier service providers will try to deliver your order again on the next working day if you were not around to collect it during the first attempt.

Your order will be delivered by March , 2019 and you can also track your order status here: http://fkrt.it/bqWLi~NN


I understand that you'd like your order delivered at a specific date, I am sorry to let you know the seller’s partnered courier service providers do not support this service at the moment.

I understand your concern but sorry to inform you that currently, courier partner do not have an option to schedule delivery at a particular time frame due to courier constraints.

Also, I understand your concern regarding the time of installation of your product but sorry to inform you that currently, I am not able to share the exact time frame for the same.Once your product is out for delivery, you will receive an SMS with the Wishmaster details.

You can use the same to contact the Wishmaster.

I'm sorry to let you know that we do not have the details of the Wishmaster at the moment.

Here are the details of the Wishmaster from Ekart Logistics of the product who will deliver your order: Pin: 120 BridgeNumber: 09708023000.

The Wishmaster might call you in case if they're unable to locate your address or to confirm your availability.

However, you can contact the Wishmaster at your convenience through a secure connection using the number that you would have received with the out for delivery SMS and dial-in the PIN.

However, you can contact the Wishmaster at your convenience through a secure connection using the number that you will receive when the out for delivery SMS and dial-in the PIN.


I am sorry to let you know that there is no option is available with the seller to provide direct pickup from the Hub due to some security reasons.

I am sorry to say that we do not have Wishmaster details at the moment.Would you like to update the pickup address and alternate contact number for the pickup of the product?

I would like to let you know that the seller will not be able to provide you replacement or exchange for your product due to the same product is available with the same seller.

May I go ahead and request the seller for refund request?

I am happy to let you know that the seller is ready to fulfill your request with refund.

I am sorry to let you know that the seller can fulfill your request with the replacement only.