Notes
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What did you do? *
A colleaugue received a phonecall whilst at work, regarding a family member who had sadly died. Understandably, my colleague was devastated.
Concerned, I asked my colleague if she was ok and wanted to talk or need space away from the office.
My colleague and I went to a quiet place and I consoled my colleague as she became tearful and provided a listening ear. I checked my schedule for the day and I was able to offer my assistance with any work she had to complete for the day.
My Colleague and I had 2 joint appointments scheduled. Instead of cancelling the appointments, we I reassured my colleague that I would be able to see the client alone.
2. Can you give an example of a situation (at work, home, school etc.) that you found difficult to deal with (made you angry, upset etc.)?
What did you find difficult?
How did you respond? *
"At my last job, a customer came in cursing and yelling-the works. I knew it was out of frustration so I didn't take it personally and I made sure the customer knew their concerns were being heard. I listened carefully and apologized. She was complaining about an item she wanted to return, however she didn't have her receipt. I explained that I wasn't able to give her a cash refund without the receipt, but that I could allow her to have the same amount in store credit. It ended up being a win-win situation for everyone."
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