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** Check if the headphone jack is connected properly into device's jack.
** Check if the Audio source is playing some audio.
** Check for Volume, if the Volume is low. Increase the volume.
Additional Checks
Check for Audio Jack is functioning properly, Try connecting the headphone to another Audio Source.
Check if the Headphone is compatible with the device. Some headphones with mic have issues connecting to a
certain device as there are models which are made for Android/iPhone and both have a different configuration
for the mic so they might not be compatible.
Buttons on the headphone/earphone might function differently based on device(iOS/Android), Please check compatibility.
There might be a distorted sound or no sound if he is using a headphone which is not compatible, Some of the buttons(if present) might not work
Some Headphones/Earphones also have a detachable cable, check if the cables are firmly connected an in place.
** Check if any of the cables or headphone jack is damaged.
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