Notes

Hi {customer_name},

Thanks for writing in.

While we understand that you'd like pickup of your item to be completed at a specific {_time or date_}, we're sorry to let you know that pickup during a preferred slot is currently not available with Ekart Logistics.

{If customer isn't available during the pickup time or date}

Since you've mentioned that you may not be available {_after or before_} {_time or date_}, you could have a friend or a family member hand over the package on your behalf during the pickup.

Please be assured that the item will be picked up by 2019-10-26 23:59:59 after which you can track the return status here: http://fkrt.it/bqWLi~NN

Hope this helps.Hi {customer_name},

{Damaged/Defective/not as described}

We are sorry to hear that the Philips 20000 mAh Power Bank (DLP1720CB/97, Universal Power Pack) you received is {defective/damaged/not as described on Flipkart}.

{Wrong item delivered- Eg: delivered shirt instead of mobile}

We are sorry to hear that you received a {name of the product delivered} instead of Philips 20000 mAh Power Bank (DLP1720CB/97, Universal Power Pack).

As specified by you, a return request has been created for the order and a refund of ₹ {refund_amount} will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

{Refund to Bank Account/credit Card}

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within {refund_tat}, as per standard banking procedures.

{Refund to Gift Card}

You’ll receive an email and SMS with the refund details, after which the money will be added to the Gift Card section of your Flipkart account within {refund_tat} and you can check the balance here: http://fkrt.it/6jBxorNN

{Refund to PhonePe account}

You’ll receive an email and SMS with the refund details, after which the money will be credited to your PhonePe account within {refund_tat}. To check your available balance please log into your PhonePe account and check the transaction history. In case of further questions, you can reach Phonepe customer support by writing to [email protected] with the reference number {ARN number}

{For EKL pickup}

Please keep the item along with the original product box, accessories and tags ready for pickup by {pickup_date} as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing.

{For 3PL pickup}

Please keep the item along with accessories and tags packed and ready for pickup in the original product box by {pickup_date}. Please mention the details below on the outer package for ease in tracking:

Order ID: OD116808479312056000
Return ID: {return_ID}
Warehouse Address: {warehouse_address}

{In case of mobiles/tablets/laptops}

{Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.}

Also, remember to collect the acknowledgement receipt once you hand over the product.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your continued trust and support.