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2.Guidelines to handle Order Cancellation and RTO Reasons
3.Tagging on SA: Order Modification >> FK Cancelled Order >> Customer not aware of cancellation
4.Received a different item
5.Tagging on SA: Returns > Reverse Pickup Related > Return in cancel requested state
6.Assign the case to backend team and provide the oath keeper TAT to the customer
7.Tagging on SA: Create incident > Order delivery > Order status related > Status check
8.Tagging: Create Incident >>> Order Delivery >>> Installation/demo related >>> Installation/Demo not done
9.Apologise and assign an incident to L2 and communicate the Oathkeeper TAT to customer.
10.IDFC First Bank
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