Notes

There is no need to thank me, I am more than happy to help you. Please remember that you are always welcome to chat us back if you need further assistance. It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com and have a great evening!


I am concern that my system shows that you are disconnected and I want to be sure you received my information. Are you still there?

I am afraid of the automatic disconnection, I've not heard from you in a few minutes, Are you still in the chat?

I want to make sure you received all the necessary information from me today. Is there anything else I can assist you with today?

I did not receive another response from you. Therefore, due to inactivity the system is going to close the chat, but if you still need further assistance, please do not hesitate to contact us back and we will be more than glad to assist you. Thank you for contacting Walmart.com. Have a great day!

CHANGE ORDER
I am sorry to inform you that, due to security reasons, we are unable to change an order after you click "Place Your Order" because your order begins processing immediately. In this case, I recommend you if you allow me to cancel the order, do not worry the refund would be posted within 5 business days and you could place a new order with the correct. May I proceed to request the cancellation for this order?

RESHOPPED:
Thank you very much for waiting, I was checking in the system and the ITEM was cancelled and reshopped because the item was not available at the store. This means that our system checked if the item is available at a fulfillment center so they can send it to the store. In this case this item is going to ship on DATE and once it ship you are going to receive an email with the tracking information.

Hello, in order to assist you better, could you elaborate on your inquiry?
Hello.
It will be a pleasure to help you.
Hello.
I hope you're doing well today! How may I help you with today?
Hello.
I’m sorry to read the issue you have with your order. It’s very important. Allow me to take a look at what I can do. Can you please provide me with your order number?
Hello.
I’m sorry to read the issue you did not receive your order. It’s very important. Allow me to take a look at what I can do. Can you please provide me with your order number?

Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information, it got lost in transit, since we didn’t receive updates from the carrier. So in order to correct it as soon as possible,

Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information the order was delivered, but if you did not receive it, the order was lost after delivery. So in order to correct it as soon as possible,

The replacement has no charge for you, once your order ship you are going to receive an email confirmation with all the tracking information.

So in order to correct this as soon as possible, I can process a refund for your order. I really want to offer you a replacement but I am afraid the item is out of stock. May I process the refund for you?
I want to apologize for the inconveniences that you are experiencing, since I understand that the item is important for you. In order to rectify this inconvenience,

You will receive an email containing a prepaid mailing label. Please repackage your item, place the label on the box and drop it off at your nearest post office, you will have 30 days to mail it back to us.

I will proceed with the REFUND and once complete you will receive an email with a free prepaid return shipping-label and you will be able to drop it off at your nearest postal office, once the return process is initiated online our store won't accept the item, you will have 30 days to mail it back to us.