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Thanks for writing in and for being a valuable Flipkart plus member.
We'd like to let you know that we tried to get in touch with you on 'NUMBER' to talk to you about your concern but could not reach you.
We are sorry to know that the product 'PRODUCT' you've received is {defective/damaged/does not fit / not as specified.
We completely understand and this isn't something we would want you to go through.
If you'd like, the seller can provide a refund for this order as they do not have the product at the moment to arrange a replacement.
Do write back to us with the refund confirmation within 72 hours and we'll take it from there.
If you like, you may call on our toll-free number '1800 208 9898'.
You can be sure that additional measures are put in place so that such instances do not happen again.
We are thankful for your continued trust on Flipkart.
We hope to hear from you soon.
While replying to the email, please ensure that the subject line is not edited.
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