Notes

Hello, in order to assist you better, could you elaborate on your inquiry?
Hello there hope you are having a nice day.
Hello there hope you are having a nice evening.

I’m sorry to read the issue you have with your order. It’s very important. Allow me to take a look at what I can do. Can you please provide me with your order number?
Hello.
I’m sorry to read the issue you did not receive your order. It’s very important. Allow me to take a look at what I can do. Can you please provide me with your order number?

There is no need to thank me, I am more than happy to help you. Please remember that you are always welcome to chat us back if you need further assistance. It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com and have a great day!

I am concern that my system shows that you are disconnected and I want to be sure you received my information. Are you still there?

I am afraid of the automatic disconnection, I've not heard from you in a few minutes, Are you still in the chat?

I want to make sure you received all the necessary information from me today. Is there anything else I can assist you with today?

I did not receive another response from you. Therefore, due to inactivity the system is going to close the chat, but if you still need further assistance, please do not hesitate to contact us back and we will be more than glad to assist you. Thank you for contacting Walmart.com. Have a great day!

CHANGE ORDER
I am sorry to inform you that, due to security reasons, we are unable to change an order after you click "Place Your Order" because your order begins processing immediately. In this case, I recommend you if you allow me to cancel the order, do not worry the refund would be posted within 5 business days and you could place a new order with the correct. May I proceed to request the cancellation for this order?

RESHOPPED:
Thank you very much for waiting, I was checking in the system and the ITEM was cancelled and reshopped because the item was not available at the store. This means that our system checked if the item is available at a fulfillment center so they can send it to the store. In this case this item is going to ship on DATE and once it ship you are going to receive an email with the tracking information.



Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information, it got lost in transit, since we didn’t receive updates from the carrier. So in order to correct it as soon as possible,

Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information the order was delivered, but if you did not receive it, the order was lost after delivery. So in order to correct it as soon as possible,

The replacement has no charge for you, once your order ship you are going to receive an email confirmation with all the tracking information.

So in order to correct this as soon as possible, I can process a refund for your order. I really want to offer you a replacement but I am afraid the item is out of stock. May I process the refund for you?
I want to apologize for the inconveniences that you are experiencing, since I understand that the item is important for you. In order to rectify this inconvenience,

You will receive an email containing a prepaid mailing label. Please repackage your item, place the label on the box and drop it off at your nearest post office, you will have 30 days to mail it back to us.

I will proceed with the REFUND and once complete you will receive an email with a free prepaid return shipping-label and you will be able to drop it off at your nearest postal office, once the return process is initiated online our store won't accept the item, you will have 30 days to mail it back to us.

Thank you for patiently waiting, I've checked your order and I can see that you received it on April 25 and I can see that the return time frame expired on 07/27/2019. Let me kindly explain you that for returnning an item, you have 90 days for return it after to receive it, if the item doesn't work after the 90 days we recommend to our customers to contact the manufacturer due they offer 1 year of warranty.

Thank you so much for waiting, I really apologize for the inconvenience caused you, I have escalated your case to my higher team, our team will email you in the next 24 hours with the resolution. I will leave the proper comments and rest assured we are working to improve our service and offer you a better online shopping experience and take care with our Retailer to avoid this happen again, and you can be sure about that.
I really understand your concern. Thanks for understanding this situation, I really appreciate your patience, and again I am sorry for this inconvenience.
Let me apologize for all the inconveniences we’ve caused you, I know that this is not the kind of service you expect from us and I completely understand your frustration, that’s why I’m going to assist you immediately about this matter.

CLOSED ACCOUNT
Thank you for your patience. I have closed the account. If you wish to open a new account using the same email address please allow up to 24 hours, to ensure our system has recorded the account as closed.

I am really sorry for the inconvenience it caused you. I really would like to be at the store to fulfill the order for you but I am afraid I am unable to do so. So, I will do all that I can to push our store and work with this faster

S2S
Thanks for waiting, I have checked your order and according to my system your order should arrive at your store on [***INSERT DATE***]. When your order is ready to be picked up, you will receive an email letting you know it has arrived at the store. You may pick up your order between 10:00 a.m. and 10:00 p.m. daily. Site to Store orders not picked up within 7 days of arrival will be canceled and refunded back to your original method of payment.

READY TO PICK UP
Thanks for waiting, I have checked your order and according to my system your items from order number [***INSERT ORDER NUMBER***] are ready for you to pick up at the store you selected, which is listed in your order confirmation email. It's possible that the store has not updated their information for the ready for pickup email to be sent. Your order was delivered on *DATE AND HOUR* and this was received by **Person name**, I would like to recommend you call to the store to be sure that your order is ready to pick up, please ask directly for the person that received your order, the store phone number is **Phone number* You will need your order number and a valid photo ID that matches the name of the pickup person on your order.
Fraud
My deepest apology for all the issues with your account. Thank you for bringing this unauthorized purchase to our attention. For your safety, we recommend you if you can change the password or from further use and deleted any saved payment information to help prevent any future unauthorized activity. For future purchases, we will need you to use a different email address and credit card. We kindly and strongly recommend that you also get in touch with your financial institution to make sure that there has been no other fraudulent activity.

MISSING PARTS
Thank you very much for your patience today, I am really sorry to inform you that, unfortunately, we are unable to send a replacement just for a part of the item. I would like to offer you a replacement just for those items but due to those are shipped in the same box, we need to replacement the whole item. Or if you prefer, other option should be if you would like to call the manufacturer to check if they can ship the damages parts for you. Would you like to call them first to check if they can assist you with this?

ESD AND EDD STATUS:
Thank you very much for waiting, I checked your order and according to our records it is going to be ship on .. and you should received it on … Once it has shipped, you will receive a confirmation email containing the tracking information.

Thank you very much for your patience today, and thanks for bringing this matter to our attention, I perfectly understand that we offered you the 2 days shipping, however due to carrier’s availability we didn’t meet your expectations shipping this order and deliver it to you in the 2 days that we promised you. Please accept my sincerely apologizes, but be assured that we are working to improve this new shipping service. Could you please be so kind to wait for this order, and rest assured that will document this in order to prevent future delays in your order.

Thank you very much for your patience today, and thanks for bringing this matter to our attention, I perfectly understand that we offered you an estimated delivery date, however due to carrier’s availability we didn’t meet your expectations shipping this order and deliver it to you in the date that we promised you. Please accept my sincerely apologizes, but be assured that we are working to improve this new shipping service. Could you please be so kind to wait for this order, and rest assured that will document this in order to prevent future delays in your order.



Thank you so much for waiting, I have checked the shipping date and it was correctly shipped, however the delivery depend on the carrier, I really understand you, I know what it feels like. It’s annoying when you need something and it’s not ready on the date the delivery was estimated, I am sorry that this item is late, it is however, on its way and we ask that you give it 24 hours after the estimated delivery date to arrive. Which for this order would be 08/11/2019. Please contact us again if you do not receive the item by then. Rest assured we will take care on it. The best way would be wait for your order, I could issue a discount of 10% on your order for the inconvenience caused you, I completely understand that it does not rush your order but the delivery is not completely on my hands, I hope you can understand that.

PICK UP PERSON
I apologize for the inconveniences you are having with the system, I was trying to edit this as well but I am afraid we are having some issues with the option because the order is being processed.
But do not worry; what I can do is place the comments in your order so the store can check the changes in the pick up person for your order – without inconveniences.
Could you please let me know the person name you need to add to your order as the authorized pick up person?
I will leave the proper comments in my note with the name Please when will go to pick the item, suggest at store review the order to verify it.

CUSTOMER INSULT
Thank you so much for waiting, I'm terribly sorry that your order was canceled but let me tell you that your order did not pass some of our security checks during processing. These checks are in place for your protection to prevent unauthorized use of your payment method. I will escalate the issue to my higher department to fix this issue, let me inform to you that all is ok, it is only a security check. Please allow me a moment.

Thank you for your patience, let me inform to you that I have opened a case to review your account to determine if we have canceled your order in error due to these security checks. I just appreciate if you can please place your order again after 30 minutes have passed after to close this chat?

However, I need to tell you that the once your new order is placed, the validation team will review your order within 24 hours. From there, the order may be released and go on to process or the validation team may call you to verify your order. Rarely, the order may still cancel after review. For best chance of success, please use the same Walmart account, email address, payment method and device or computer that you used for the canceled order.

And please don't worry for the charge; the charge you see on your account is an authorization hold. This authorization hold is not an actual charge it just confirms that there are funds available to complete your purchase. This will be released in the next 5 business days in the original payment method.
This type of cancellation is usually because the billing information (e.g. address, expiration date, card number, phone) did not match the information on your Payment method.

SITE ISSUE:
I was checking my system and I have some options to help you. In this case, please be so kind to use Google Chrome, try to delete cookies, close and open the browser. To delete cookies in most browsers, go to Tools > options > delete cookies/browsing history/temporary files, and please be so kind to try again to know if that option worked.


CLONE ORDER
Thank you for your patience. I am glad to inform you that I have issued a refund of $ for your item. The refund will post to your original payment method within 5 business days. You will receive an email confirmation. I will share the steps to reorder.
1. Sign into “My Photo Account”
2. Click on My Photo Orders, Find the order that you would to re-order and Press the ReOrder button.
3. Reorder button should take you to the item builder, from here you can edit the past order/s if any additional edits is needed.


CANCELLED FOR BE A RESELLER
Thanks for waiting, I'm sorry your orders were canceled; but your orders did not pass some of our security checks during processing. These checks are in place for your protection to prevent unauthorized use of your credit or debit card, all orders go through an automated security check to prevent unauthorized use of your payment method. So, I would like to recommend you contact us via phone, to place a new order and to rush the verification process, you can call us to 1-800-925-6278 or 1-800-966-6546 and ask to our verification team to verify your information about the payment method, and accept it, I am sure it will be processed correctly.

HIGH FRAUD
Thank you for your patience I was checking your order and our records show that this package was delivered, so we will need to investigate before we can issue a refund or a replacement. I will start a case so carrier can investigate what happened from their side. Also, in order expedite your resolution, please file a police report and email a copy to [email protected]. If you are unable to send via email, you may fax the report to 479-204-0935. Please include your order number and contact information when emailing the police report to us.

DAMAGED IN TRANSIT
Thank you very much for your patience today, please accept my sincere apology for the items were damaged in transit. Rest assured that our fulfillment center teams audit daily, to make sure that we are providing quality packaging which keeps items safe and secure during transit. I'm sorry that on this occasion it was not successful, but we will make this right for you.

WHEN CUSTOMER THINK HAS A DOUBLE CHARGE:
Thank you very much for waiting. Let me inform you that I checked your order and in this case you see 2 charges because one of them is an authorization hold. This hold is place in your payment method when you make your order because it helps you to confirm that you have funds to complete the order. The real charge occur, when the order is shipped, sometimes the authorization hold takes few days to be released and left only the real charge in your statements. So the authorization hold is going to be removed by your financial institution within 5 business days.


FINANCE HOLD
Thank you so much for waiting, I am truly sorry for this but I need to tell you that your order has been placed in a finance hold. A finance hold is when Walmart reviews your payment information as an additional verification measure in order to ensure your financial safety and protect you from unauthorized charges. I have checked that our proper department is working in this as soon as possible. The procedure takes within 24- 48 hours for our finance team to complete the verification process. Our finance team may contact you if further verification is needed. I already requested an update so you can get the email confirmation as soon as possible. Could you please allow us a couple of hours more to complete this process?


Thank you so much for waiting, I have checked your order and your order has been placed in a finance hold. A finance hold is when Walmart reviews your payment information as an additional verification measure in order to ensure your financial safety and protect you from unauthorized charges. At this time you may see a pending charge on your account, but this just an authorization hold. The actual charge does not occur until the order gets ready. Please allow up to 24 hours for our finance team to complete the verification process.

I definitely understand how important it is the order for you, and I wish could be able to expedited process but this is not a manual process, but you email our Verification team at [email protected] to get the order as soon as possible.

RESHIPPED
I have checked the item and it shows the item in our web site is out of stock, however your order order was received in our fulfillment center but the shipping center nearest you did not have that item. However our system checked other centers for the item so that we can fulfill your order. That is why the order it taking one more day to arrive to your address.