Notes

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Offer and sales related

I would like to let you know that the offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period.

I suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products.

For exciting deals and offers, please check 'Deals of the Day' on our website and 'Offers Zone' on our app.
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cx cancelled an order

Since, you have requested the seller to cancel your order reason stating ________ so now the seller will not be able to ship the same item, if you wish you can place a fresh order as per the product availability.
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cx cancelled an order

Since, you have requested the seller to cancel your order reason stating ________ so now the seller will not be able to ship the same item, if you wish you can place a fresh order as per the product availability.
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Service Center guided//

I do understand the situation you are going through.

Even I do wish that I could do something in this regard for you.

However, since your product was delivered by _______ so policy has been breached and now the seller will not be able to take your request for refund of replacement.

I hope you will understand this. I would request your kind understanding and cooperation in this regard.

Please do not get dishearten still you have an option to get this issue resolved.

Service Center Details Provided

I would be happy to share that since your product falls under ___________ years warranty so you can visit the respective brand's service center and can avail the warranty period benefits.

Please let us know if the service center will deny to provide the service.

Just to bring this in your attention, in case of any liquid or physical damage service center will charge you additional.
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Unsubscribe option for email:
I understand that you prefer not to receive promotional emails from us.

You can manage your newsletter subscription with these easy steps:

• Click on http://fkrt.it/bqO!m6NN
• Log in to your Flipkart account
• Here you can select the 'Emails' you'd like to get and their frequency

If you need any further assistance feel free to get back to us.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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Case with team

This is the update that I have got from our team and same I have shared with you.

I understand that you have faced a lot of issues.
However, this will not happen in future.
I would request your kind understanding and cooperation in this regard.
You have been so cooperative through out the chat.
I would request you to please give us last chance a fix it.
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Customer appreciation.

I greatly appreciate your kind understanding and cooperation in this regard.

You have been such an awesome and understanding customer, I have assisted ever.

It has been pleasure assisting you today.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.

Your every word means a lot to me.

Thank you so much for appreciating my efforts.
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Customer appreciation.

I greatly appreciate your kind understanding and cooperation in this regard.

You have been such an awesome and understanding customer, I have assisted ever.

It has been pleasure assisting you today.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.

Your every word means a lot to me.

Thank you so much for appreciating my efforts.
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Address and number confirm

Would you like to keep the pick up address same as delivery address?
Please confirm your primary and alternate contact number.

May I know what is the exact difference between the size that you have ordered and the size that you have received?

cx got damaged product//


Pick up address will be same as the delivery address:

Alternate number:

Primary number:

Packaging manner shared//

Seal tampered:



You must have got an OTP.


Kindly share that OTP so that can verify the details and can submit this request to the seller.Address and number confirm

Would you like to keep the pick up address same as delivery address?
Please confirm your primary and alternate contact number.

May I know what is the exact difference between the size that you have ordered and the size that you have received?

cx got damaged product//


Pick up address will be same as the delivery address:

Alternate number:

Primary number:

Packaging manner shared//

Seal tampered:



You must have got an OTP.

Kindly share that OTP so that can verify the details and can submit this request to the seller.
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Reattempt case Ekart Logistics

Sorry to hear that. I see that Ekart Logistics's Wishmaster tried to deliver your shipment on but couldn't do so due to no response from your end.
Please share your alternate contact number, so if you are not reachable at the primary number we can reach you at alternate contact number.
No worries, they'll make 1 more attempts to deliver your shipment before.

I am sorry to inform you that the given address is not serviceable by the courier partner and hence, there will be no doorstep delivery.
On checking, I see that the product has reached the pick up store on 24 May 18 and the shipment is ready for pickup from the pickup store.
It will be available for 5 days from the date it has reached the pick up store. Kindly visit the pickup store to collect the package.
I would request your kind understanding in this regard.
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NON Serviceability

I understand your concern that you would like to purchase products for Flipkart and wants to know about the serviceability of your area pincode.

I am sorry to let you know that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.

If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable. Alternatively, you can choose to get it delivered at a pickup store closest to you if one is available in your area while you place an order from our app. To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode.

The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.
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Maximum limit not able to place order


I would like to share that you can buy products based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products.
You can only purchase after the limits get reset for them. I can't say at any point in time with surely when you can purchase next.
I understand your concern however, currently this product is out of the stock.
I would request your kind understanding in this regard.
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Wait and Refund

I would like to share that I have successfully submitted request for the refund to the seller and would like to share that pick up will be done by May 20, 2019.

Once your pick up will be done by the courier service provider and product will be received by the seller post that the seller will help you with the refund.

I would like to share that once your product will be picked up by the courier service provider then the seller will initiate the refund at his end and the same amount will be refunded to you within next 2 business days.
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Flipkart Pay Later
The 'Flipkart Pay Later' payment mode is currently available on Flipkart.
'Flipkart Pay Later' payment mode cannot be clubbed with any bank offers.
Customers can visit the 'Flipkart Pay Later' section under 'My Account' to check their credit limit and the current usage for the month.
Customers can also track their usage and limit at 'Flipkart Pay Later' section under 'My Account' in their Flipkart account.
'Flipkart Pay Later' is currently available only on Flipkart Assured products from select sellers
Customers can reset their 'Flipkart Pay Later' credit limit anytime before end of the month by paying for their previous transactions.
Customers can place orders throughout the month without any down payment up to their credit limit.
While most 'Flipkart Pay Later' transactions are OTP-less, to secure customer's account we will at times generate and send OTP to customer's registered mobile number.
The minimum and maximum credit limit for Flipkart Paylater order is:
Minimum Credit Limit - Rs. 3,000
Maximum Credit Limit - Rs. 15,000
The 'Flipkart Pay Later' amount is generated on the 1st of the subsequent month and is payable by 10th.
Currently, partial payment option is not available.
'Flipkart Pay Later' amount is payable only on the registered account it is generated on and is not currently transferable.
Customers can cancel/ place a return request of their order by going to 'My Orders' and choosing the item they wish to cancel/return.
Customers will get a complete refund if the item is cancelled/returned using the 'Flipkart Pay Later' option.
There is a penalty for late payment which depends on the outstanding due as on 10th of the month, and shall not exceed: Rs 100 for outstanding of up to Rs 2000, Rs 200 for outstanding of Rs 2001 - Rs 4000, and Rs 400 for outstanding of Rs 4001 and above. This will be added to customers 'Flipkart Pay Later' amount of the month.
Further delays in payment may lead to suspension of any further purchases on www.flipkart.com, Flipkart Mobile app and Flipkart m-site, till the time the outstanding amount is cleared
The penalty once levied for late payment of customers 'Flipkart Pay Later' amount cannot be waived off. Customers have to pay their amount or before the due date to avoid penalty charges
For any BNPL payment related issues, L2 teams should the BNPL Customer Issues form and if there is no response in the tracker even after 24 hours, ONLY then, an email can be sent to [email protected] as a second level follow up
DO NOT send emails to [email protected]
Customers who are eligible for 'Flipkart Pay Later' will have a flag on the customer card in SA along with a link ('More Info') to their Khaata dashboard.
If customers haven't made the payment post 45 days of the due date, BNPL option will be disabled
When customer is identified for return fraud, the return will be rejected as soon as the return reason is selected. This will also fail for cases where customers have not paid their 'Flipkart Pay Later'dues. In this case, use the 'More Info' link next to 'Flipkart Pay Later' flag to check payments due and payment status.
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Below are the eligibility criteria to avail the COD to Prepaid payment conversion:

1. Orders with a single unit.
2. From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments.
3. The status of the order is between 'Approved to OFD'.
4. Current payment mode is COD (Cash on Delivery).
5. Customers can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/SMS.
----------------------------Survey YODA


A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.


You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.


A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.



Incomplete chat//

Since, I have not heard from you end so I need to close this chat. You can get back to us anytime. ---------------------------------------------
Delay In delivery

I will go ahead and will check the status of your order, please be assured.
I can see that due to some unforeseen issues there is delay in delivery.
Please accept my sincere apology in this regard.
You can be sure that we'll take definite steps to set this right.
I do understand the situation you are going through.
I completely understand your concern. If I would be at your place, I would feel the same.
I will surely share your feedback with the seller and courier service provider, please be assured.
Please be assured, you will not have to face the same issue in future.
Good news is, your case is already with our team and team is investigating for the same.
You will get a resolution for the same by ____________.
Team will get back to you with the best resolution.
May I have your alternate number?
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Empathy

I can certainly understand your concern.
I do understand the situation you are going through.
I will surely go ahead and will check this for you.

I completely understand your concern. If I would be at your place, I would feel the same.
However, trust me if there would be anything else then I would surely provide you that information as well.
However, trust me if there would be anything else then I would have done it for you.
I do understand the importance of timely delivery of order.
We do have to work within the policy.
You have been such an awesome and understanding customer.
It has been pleasure assisting you today.
I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.
I am so thankful that you are appreciating my efforts.