Notes

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Plus and how can I be a part of this program?

Flipkart Plus is a new customer benefits program that brings you a world of benefits like free and faster shipping for select products at serviceable pincodes, early access to select sales and select products, priority customer support and more. You can become a Flipkart Plus member and enjoy these benefits once you accumulate 50 Coins. With every order worth Rs. 250 you gain a coin. Each additional purchase in the same order in multiples of Rs. 250 gives you an additional coin. You can earn upto a maximum of 10 Coins in a single order.

For more details on this program, please visit the Flipkart Plus page on our website or app.

Flipkart Plus is a new customer benefits program that brings a world of benefits like:

1. Free Delivery - Get free delivery on 3.5 crore products, across both F-Assured and other products at serviceable pincodes.
2. Faster Shipping - Get faster delivery on select products at serviceable pincodes.
3. Early Access to Sales - Get access to select sale events such as Big Billion Days, Big Shopping Days etc. for select products a few hours before other customers.
4. Priority Customer Support - Experience shorter response time to reach our customer support team.
5. Exchange Coins for Offers - Claim great offers on shopping, travel and entertainment.

For more details on this program, please visit the Flipkart Plus page on our website or app.
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Reactivation

Account reactivation Process:

Account reactivation can be done by customer itself through desktop site only
Customer need to login with registered email id or mobile number and password combination used prior to deactivation
Customer account will be reactivated and all default settings will be applied
If the 'Password' is forgotten:
Customer needs to enter the registered emailed/phone no
Click on forgot the password
Customer will receive an OTP by email or phone no
Enter OTP and create a new password
Click on re-activate tab
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Standard ending Sukanya's chat

It has been my pleasure assisting you today.

You have been one of the most understanding customer, I have assisted ever.

I greatly appreciate your cooperation.

We do value you as a valuable customer and appreciate your business.
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RTO

check if order is COD

Thanks for writing in.

I do understand your concern about the refund of the order. I am sorry for the trouble you had to go through.
I would like to let you know that your order has been cancelled, as requested by you, with the reason stated as '_________'.

Also, as soon as the seller will receive the product then a refund of Rs. _______ will be initiated by the seller to your _______. This amount should be credited within ____ business days.

Hope this helps.
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Grocery order

You can cancel your order for groceries anytime before order delivery.


if the Pick list’ hasn’t been generated, you can cancel your order from your mobile app.


However, if your order has been dispatched already, you can choose to reject the items you wish to cancel during delivery or you can reject the complete order.
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Same State Misroute

I am sorry to let you know that your shipment has reached a different location instead of the one closest to you due to incorrect pin code entered while placing order.
I Request you to wait for additional 3 business days for delivery.
I would request your cooperation and kind understanding in this regard.
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Email id change

Hi ________,

Thanks for writing in.

We understand your concern that you want to update your registered email id.

We'd like to let you that updating/changing your email address is very simple and can be done only from our website at the moment.

Here's how you can do it:

1. Go to My Account
2. Under Settings, go to Update Email
3. Enter your new email ID
4. OTP will be triggered to both New and Old email ID to complete the updation process
5. Enter the ‘OTP’ along with ‘Password’
6. Click on ‘Submit’

Your email address will get updated and you can continue using your Flipkart account after that.

Hope this helps.
---------------------------Email id change

Hi ________,

Thanks for writing in.

We understand your concern that you want to update your registered email id.

We'd like to let you that updating/changing your email address is very simple and can be done only from our website at the moment.

Here's how you can do it:

1. Go to My Account
2. Under Settings, go to Update Email
3. Enter your new email ID
4. OTP will be triggered to both New and Old email ID to complete the updation process
5. Enter the ‘OTP’ along with ‘Password’
6. Click on ‘Submit’

Your email address will get updated and you can continue using your Flipkart account after that.

Hope this helps.
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Email id change

Hi ________,

Thanks for writing in.

We understand your concern that you want to update your registered email id.

We'd like to let you that updating/changing your email address is very simple and can be done only from our website at the moment.

Here's how you can do it:

1. Go to My Account
2. Under Settings, go to Update Email
3. Enter your new email ID
4. OTP will be triggered to both New and Old email ID to complete the updation process
5. Enter the ‘OTP’ along with ‘Password’
6. Click on ‘Submit’

Your email address will get updated and you can continue using your Flipkart account after that.

Hope this helps.
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Help Centre Link
https://www.flipkart.com/helpcentre
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Hi, my name is Hima and I'll be helping you with your request.
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Flipkart Pay Later


(Number Not working or changed for Flipkart Pay Later)

One number can have maximum one Flipkart Pay Later account.

If in case that number will be removed from the account, then Flipkart Pay Later option will no longer will be available for that particular number.

However, as per your account history, Flipkart may offer you the same feature in Future.
There is possibility in future.
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Unable to redeem coupon code win in Game Guess What Game

Tagging on SA: Create case >>> Offers >>> Targeted Discount/External Coupon >>> Unable to redeem Discount/Code >>> Unresolved
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wait replace

I would be happy to share that your product will be picked up by ______________ and on the same time hand to hand new replacement product will be delivered to you.
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Debit Card EMI

___________Tagging will EMI work on debit card_____________

You can check on the website if the same product is available with EMI option by the seller.
It completely depends on the sellers.

Important points:
Debit Card EMI/Pre-approved EMI and No cost EMI on Debit Cards are offered by AXIS/ICICI/SBI banks.
Debit EMI option is applicable only on selected sellers and products.
Interest rate and tenure differs from bank to bank.
Customers can buy only one product at a time, however, the number of units for a single product may vary based on banks.
There are no processing fee or additional charges.
EMI plans cannot be changed once an order is placed.
The minimum transaction amount to avail this offer differs from bank to bank.
The maximum transaction amount to avail this offer will vary for each user depending on credit availability.
If the 'PG Used' is mentioned as below under 'Payment Details' tab for an order, the payment option used is 'Debit Card EMI'.
I hope this information will be helpful.


SMS 'DCEMI' to 57575 to check eligibility for Debit Card EMI and you will receive an SMS immediately with an update. Post which you will get an SMS if you are eligible with the bank name details and if you are not eligible, please get in touch with your bank.
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Bulk/ MP cancellation Chat Mine Chat

I will surely share your feedback for the same with the seller.

This isn't something we would want you to go through.
You can be sure that we'll take definite steps to set this right.

I completely understand your concern. If I would be at your place, I would feel the same.

I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.

I’m sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item. This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart.

Hope you understand.

Please be assured, I will do my best at my end.

Your cooperation will be greatly appreciated.

I completely understand your concern, I will surely forward your feedback and will do my best to make things easy for you.
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Plus zone new update

Why am I not able to claim my Rewards/ what is changing in the Plus program?
There are some new changes being made in the Flipkart Plus program keeping valuable customers like you in mind. Stay tuned and you will get to know more by July 12, 2019.

2.
Why am I not able to activate my membership?
Please don’t worry. The Flipkart Plus program is undergoing some new changes to benefit valuable customers like you. Stay tuned and you will be able to activate your membership after July 12, 2019.
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Jeeves contact number and website
Website: Jeeves.co.in
1800-425-5568
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EMI conversaion



I would like to let you know that it takes 07 business days for credit card transactions to be converted to EMI.

I would like to let you know that it takes 07 business days for credit card transactions to be converted to EMI.
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Shipping charges

Shipping charges vary based on sellers and products. You can get free delivery for purchases made from sellers with a 'Flipkart Assured' badge for purchases above ₹ 500. Some products like the wide range of books listed on Flipkart will have no delivery fees at all.

Here's something that may help. If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge. For more details on 'Flipkart Assured' click here: http://www.flipkart.com/flipkart-assured
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Gift Card (How to use)

I would like to let you know that this amount can be used to shop from a wide range of sellers available on Flipkart.

You can pay with a Flipkart Gift Card by following below steps:

*Go to flipkart.com and select the items you want to purchase. When you are ready to checkout, click 'Proceed To Pay'.

*Select the 'Pay By Gift Card' option.

If the order value exceeds the Gift Card amount, the balance must be paid by Credit Card/Debit Card/Internet Banking. The Cash on Delivery payment option cannot be used to pay the balance amount.
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Assurance

I will do my best to make it easy for you with all the access that has been provided to me. Please be assured.
I will do my best to make the things easy for you.