Notes

CANCEL
Thank you for waiting, $contacts.name.first! I was carefully checking into this for you and in this case, I can process with the cancellation request. However, because we process orders as quickly as possible, there's still a chance for it to be shipped. You will receive an email confirmation stating if it cancelled or if it shipped. Would you like me to proceed with the cancellation request?
STUCK IN PROCESSING
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your order on time because I understand the importance of getting on time what you ordered. I was checking this for you and it seems as your order is stuck in processing. In this case, the only option we have is to request a cancellation and reorder if needed. You will receive an email confirmation stating that your order cancelled and your refund is being processed in 48 hours. The refund will post back to the original payment method in 5 business after the email confirmation.
CANCELLED AND PROBABLE RESHOP
Thank you for waiting, $contacts.name.first! In this case, I have checked and the item has a delay this is due to the items are temporarily out of stock at the store your selected. And that's why we are working to fulfill the order the order from out nearest warehouse. The order is expected to arrive at the store on EDD.



CUSTOMER INSULT
I'm so sorry your order cancelled,$contacts.name.first. All orders go through an automated security check to prevent unauthorized use of your payment method. Your order may have been canceled in error. I can challenge the cancellation to alert our validation team to manually review your order, but it will require a new order to be placed.
I am challenging this cancellation right now. Please wait at least 30 minutes, but no longer than 24 hours to place your new order. Keep in mind, you must use the same device and Walmart account to place your new order.
We value you as a customer and thank you for taking the time bringing this to our attention. I will definitely share this information with the appropriate team to prevent this from happening in the future.



CANCELLED DUE TO STOCK

I'm so sorry your order canceled, $contacts.name.first. I was checking this for you and your order was cancelled due to the item being out of stock. The charge you see on your account is an authorization hold. This is a pending charge which is temporary, and will be released within 5 business from the date of cancellation.


CANCELLED WHY FRAUD
I'm truly sorry that your order was canceled, $contacts.name.first. In this case, I can see that your order did not pass some of our security checks during processing. These checks are in place for your protection to prevent unauthorized use of your credit card. So, I kindly recommend to try with a different payment method or Walmart account and if the problem persists you can check your local store's inventory to see if they have the item in stock and purchase it there.



CANCEL BY CX

In this case I have checked and a cancellation request have been issued on DATE at TIME . However, because we process orders as quickly as possible, there's still a chance for it to be shipped. This process of the cancellation request takes up to 48 hours for the email confirmation to reach you to see if it successfully cancelled or shipped. So, I kindly recommend to wait for this email confirmation.
If by any chance, it ships, please, contact us back with this reference number: $incidents.ref_no, so you don't have to repeat yourself. And we will absolutely find a solution for you!




PIP NO NEED TO CANCEL

In this case, you have nothing to worry about, it will automatically cancel if you don't pick it up. Then then only thing left for me to say is that we value you as a customer and thank you for taking the time bringing this bad impressions to our attention. I will definitely share this information with the appropriate team to prevent this from happening in the future.



NOCHANGE CANCEL

Thank you, $contacts.name.first, I am afraid to say that once an order has been placed, we are unable to make any changes to the order, but please don't worry, what I can do for you is attempt to cancel the order so you can reorder with the pick up location preferred, at this time the order hasn't been charged and the funds will be posted back to your account in the next 5 business days



STUCK IN CANCELLATION REQUEST

Thank you so much for confirming, $contacts.name.first, your order appears to be stuck in the attempt to cancel process. There are several reason that this can occur including operational and system issues. I apologize for the inconvenience. At this point, I need to escalate this to our fulfillment team to push the request through and have it cancelled this process take up to 48 hours. You will receive a cancellation confirmation email to update you once the process has been completed.