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REFUND NOT RECEIVED
Thank you for confirming, Elena! I can see that your item was received by us on 09/24 so yesterday, your refund should have started. In this case, I will escalate this to a higher department and your refund should start in 48 hours. However, I kindly recommend to contact back to check on your refund status once this time frame ends.
GC
Thank you for letting me know about this situation. May you please provide me with the 16 digits of the card?
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not being able to use your Gift Card since I do understand the importance of using it as soon as possible. I was checking and I can see that the Gift Card is not activated and I will personally escalate this to out Gift Card department and they will contact you with your activation code via email in up to 72 hours.
ALREADY GC
Since this issue was already escalated I kindly recommend to contact our Gift Card department directly by phone at: 1-888-537-5503 option 2.
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