Notes

RAMDON

PICK UP
In this case I can totally process a Pick Up for this oversize item. May you please tell me the pick up address?
Thank you! Also may you please tell me the email address where you would like the labels to be sent and the best number to reach you?
Thank you for this information! Now the last thing, may you please tell me the date you would like them to go and pick it up on your front door?
Excellent news! I have arrange the pick up for you. Just paste the label on the package and someone will pick it up.


RETURN INTO SENDER
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your order on time because I understand the importance of getting what you ordered. In this case, I can see that due to damage reported during transit your order is returning to us. In this case, I can process a replacement for this.
RECEIPT
First, sign in to "Your Account" at the top right of most pages, select "See Details" next to the order, and lastly, select the printer icon and this will create a printable PDF.

PROMO CODE
Excellent news! I have created a unique code for future credit which is good for the next 90 days. It will give you $XX off a future order. [**IF APPLICABLE - Your new order must be ($XX) or more to apply the code]. It will work only in this account, and you enter the code in the promotion code box at checkout. You'll receive an email with the code on it shortly including details on how it can be redeemed.


RUSH

Thank you for waiting, $contacts.name.first! I have checked an the estimated shipping date is tomorrow and the estimated delivery date is EDD. In this case, as much as I would love to expedite this for you the system won't allow me to do it. So, I kindly recommend you to wait for the email confirmation by the end of the day of tomorrow and contact the carrier that will be shown with the tracking information to check if the can rush it for you.





REFUND DONE

According to my records I can see that your refund of AMOUNT has been processed on DATE at TIME with this transaction number: NUMBER and this authorization code: CODE . So I kindly recommend to contact you bank with this information and they will help you get your credit back. Usually with this information the issue gets resolved.



SIGNATURE REQUEST

In this case, I kindly recommend to contact the carrier that will be provided once the tracking information is email to you when the package ships to tell them to request a signature request for the item to be delivered or to keep it on a location of them so, you can go get it without the chance of it to reach the wrong person of your household.



CONTACT SOMEONE

I kindly recommend you to contact the carrier directly and I would love to do it but since this is a personal transaction to ensure your security I am not able to contact them for you.


I kindly recommend you to contact the store directly and I would love to do it but since this is a personal transaction to ensure your security I am not able to contact them for you.



VERIFY ORDER

Thank you for waiting, $contacts.name.first! In this case I was checking and I can see that what you said to me is correct. The email address where you can email the order number to is: [email protected] , but I kindly recommend to call our validation team in business hours to 8885162614 option 1 to be solved with any doubt you may have left to answer.