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Thanks for writing in and for being a valuable Flipkart Plus member.
We understand your concern that you want to reinstate your product 'Vivo Z1Pro (Sonic Blue, 128 GB)'.
We are sorry for the trouble you had to go through.
We would like to let you know that the seller has cancelled your order 'OD116688728429529000' as requested by you.
While the seller will not be able to ship item from this order as it has been cancelled, you can place a new order by clicking below link:
https://www.flipkart.com/vivo-z1pro-sonic-blue-128-gb/p/itmfghyebfrvjzfs?pid=MOBFHHT5ADHZQAJH&lid=LSTMOBFHHT5ADHZQAJH5ZTNQM
We've shared your feedback with concerned team and they're looking into this and they'll take utmost care to ensure this does not happen again.
However, we would like to let you know that the seller has refunded Rs. 12321/- for your order to your Credit Card on October 11, 2019. This will be credited to your account by October 23, 2019, as per standard banking procedures.
Please check the previous statement transaction of your credit card before reaching out to the bank.
If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.
Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN
Have a nice day.
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You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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