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First and Last Name
First, Last Name and Phone Number
First, Last Name and Email Address (Confirm spelling) (Correct Answer)
First, Last Name and Shipping Address (Confirm spelling) (Incorrect)
Customer calls in because they bought a Prince Ping Pong table and it is missing a piece. In order to put in a parts request, what do you need to verify with the customer? ✔
First and Last Name
First, Last Name, Email Address and Shipping Address (Confirm spelling) (Correct)
First, Last Name, Phone Number and Shipping Address (Confirm spelling
First, Last Name, Email Address and Phone Number
What level of verification was completed in the previous question? ✔
Light verification
Medium verification
Full verification (Correct)
None of the above
Customer calls in because their order was cancelled due to EOM and they no longer have the physical gift card anymore. What do you need to verify in order to put in a request to the TP Gift Card queue? ✔
First and Last Name
First, Last Name, Email Address and Mailing Address (Confirm spelling) (Correct)
First, Last Name, Phone Number and Mailing Address (Confirm spelling)
First, Last Name, Email Address and Phone Number
Customer calls in because they want to know their scorecard number. What information needs to be verified before you are able to give them their account number? ✔
First and Last Name
First, Last Name, and Email Address (Confirm spelling) (Correct)
First, Last Name, and Mailing Address (Confirm spelling)
First, Last Name, Email Address and Phone Number
What level of verification was completed in the previous question? ✖
Light verification
Medium verification (Correct Answer)
Full verification (Incorrect)
None of the above
Customer calls in because they are trying to use a promotion code but it is not working due to exclusions. You want to do a one-time courtesy adjustment for them, which means you need to place a new order. What do you need to verify to place the order in CVCC? ✖
First and Last Name
First Name, Last Name, Email Address and Billing/ Shipping Address (Confirm spelling) (Correct Answer)
First, Last Name, Phone Number and Shipping Address (Confirm spelling)
First, Last Name, Email Address and Phone Number (Incorrect)
Customer calls in because they bought a Nike hoodie at their local Dick’s Sporting Goods store and lost their receipt. They did use their ScoreCard account and you have the receipt information, what do you need to verify in order to send them a Proof of Purchase? ✔
First and Last Name
First, Last Name, and Email Address (Confirm spelling) (Correct)
First, Last Name, and Mailing Address (Confirm spelling)
First, Last Name, Email Address and Phone Number
Customer calls in because they want to know where their closest Dick’s Sporting Goods store is. What do you need to verify from the customer? ✖
First and Last Name
First, Last Name and Zip Code (Incorrect)
If you try to verify their First and Last Name and you get push back, do not worry about it and assist as much as you can. (Correct Answer)
None of the above
Customer calls in because they had a bad experience in the store. What information do you need to include in the incident notes? ✔
First, and Last Name
First, Last Name, and Email Address (Confirm spelling) (Correct)
First, Last Name, and Mailing Address (Confirm spelling)
First, Last Name, Email Address and Phone Number
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