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Ques2.If customer states that the product was missing at the time of delivery or adamant that the wishmaster has not delivered the product. What action need to be taken?
Ques3. If customer return is rejected as TNS_RVP_Fraud and case is already with the team ‘FRM Return Bulk/ FRM Return fraud'. What action need to be taken and what info need to be shared with the customer?
Ques4. Customer want to know in case he is returning an item, will the packaging not be needed during the pickup?( Plastic Collection Process-Pilot)
Ques5.Customer said that why PAYLATER option is disabled as he is a Financing partner (Kissht). What info need to be shared with the customer?
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