Notes
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Ans1. The final winners will be announced by Nike on 29-November-2019. will be announced on Flipkart on this page
Ques2.If customer states that the product was missing at the time of delivery or adamant that the wishmaster has not delivered the product. What action need to be taken?
Ans2.Assign the case to FRM using the below mentioned tagging and provide the oathkeeper TAT to customer
Ques3. If customer return is rejected as TNS_RVP_Fraud and case is already with the team ‘FRM Return Bulk/ FRM Return fraud'. What action need to be taken and what info need to be shared with the customer?
Yes - Update the same incident and inform the customer to wait for 72 hrs for resolution
No - Inform customer to create a new return again through self serve as there is some technical error
Ques4. Customer want to know in case he is returning an item, will the packaging not be needed during the pickup?( Plastic Collection Process-Pilot)
As an eco-friendly initiative, Flipkart has initiated a process where the Wishmaster will collect the outer plastic package to ensuring its responsible disposal. Customers will be notified Via SMS once the product is Out For Delivery.
Ques5.Customer said that why PAYLATER option is disabled as he is a Financing partner (Kissht). What info need to be shared with the customer?
we will guide the cx that Kissht partner merges into IDFC .
inform the cx to do the KYC again with IDFC
They will use the benefit of paylater after that
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