Notes

FREQUENTLY USE LINES
Hi there, this is Deepali and I'm here to help you.

Hi there, this is Rakhi and I'm here to help you.

I understand your concern and I will surely help you out.

I understand your concern.

The survey is totally based on our conversation.

Please elaborate your query so that I can help you better.
Thanks for your kind understanding.
Thank you for being valuable Flipkart Plus member.

I would also like to inform you that an amount of Rs. 100/- will be added to the Gift Card Section Of Flipkart Wallet as a token for your patience by the seller.

I am unable to understand your concern.

I am sorry for the trouble caused to you.

Are we connected?
I hope we're still connected.

I am sorry to let you know that the Wishmaster details are not available with us at the moment.
However, the Wishmaster will contact you on your registered contact number if he is not able to find your address.

Due to some technical error I am unable to track the exact location of your product and I am sorry about that.
I understand your concern.

As I see, your previous chat was disconnected.
Please give me a minute or two to read the previous chat so that I can help you with your query.

As I have not heard from you I am closing this chat. You can restart this chat if you have further queries.

Please confirm the product you are concerned about.

Thanks for confirming.

Please confirm the product you are concerned about.

Thanks for sharing.
I would like to let you know that this option is coming so that you can change the payment mode from Cash On Delivery to prepaid mode.
Thanks for waiting.

Hi, my name is Akshay and I'll be helping you with your request.

Since, I have not heard from you I am escalating your case to the team.

May I know the exact order details so that I can assist you accordingly?

Please do let me know if I can help you with any other questions.

Since I have not heard from you, I am closing the chat. If you still face any problem you can come back to us anytime.

Your kind understanding in this regard is greatly appreciated.

I would request your patience in these regards.

Sunil, if there is any possibility available for me to reschedule the technical visit, I could have definitely done the same for you.

Hi, my name is Akshay and I'll be helping you with your request.

However, you can let me know your issue so that I can help you out over chat.

May I know the exact order details so that I can assist you accordingly?

Please do let me know if I can help you with any other questions.

Your kind understanding in this regard is greatly appreciated.

I would request your patience in these regards.

Sunil, if there is any possibility available for me to reschedule the technical visit, I could have definitely done the same for you.

As I had a check, a refund of Rs. 491/- has been credited to your account by the seller on August 28, 2019.It should have been credited to your account by now under standard banking procedures.
If you have not received the refund in your account by now I would request you to contact your bank

Thank you for your kind understanding.

Please wait while I am escalating your issue.

Rs. 100.0 will be added to the customer account within 24 hours of successful delivery

We can not make up for the delay but we'll have the seller to add Rs 100/- to the Gift Card section of your Flipkart account within 24 hours of successful delivery. You can use this amount, within a year, to buy anything from a wide range of sellers on Flipkart.


If you've got other questions or would like details about another order, please visit our Help Centre section. A short survey will be sent to your registered email id to know how satisfied you were with the resolution we've provided. Please do take a moment to let us know, so we can always try and do our best to delight you.

Shipping charges of Rs. 40.0 will be refunded to the customer within 24 hours of successful delivery

1800 208 98989898

return process:

I need to few confirmations from your end so that I can share the information to the seller.

1. Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?

2. Please confirm whether you have brand box and MRP tag which you have received along with the product?

3. Also confirm whether the pickup address will be same as delivery one.

4. Your primary number '' is correct or not.

5. Would you wish to update an alternate number?

6. I request you to share the bank details so the seller can proceed the refund request.

(1) Account holder's name (Should be the same as registered for the order)
(2) Bank name and Branch
(3) Account number
(4) IFSC.

I would like to let you know that you have just received a 'One time password' on your registered mobile number.

Request you to please confirm it.

...IF BANK DETAILS ARE ALREADY THERE..........................

Please confirm the bank details. As I had a check, the bank details were already there.

Account number ending with XXXXXX

IFSC Code: XXXXXXXX

Do you wish to have refund in the same account?

Return process :

Before forwarding your request to the seller, I need some confirmation from your side.

Not to worry, I will request to the seller for creating a return request for this product.

Please confirm the exact issue that you are facing with this product?

Please confirm if you would like to go ahead with a replacement or a refund?

At this moment, the seller is able to provide you replacement for the same.

At this moment, the seller is able to provide you refund for the same.

Please let me know, you have the item along with the original product box, accessories & tags or not.

Let me see, what best I can do for you.

Before proceeding, please let me know if the pickup address and primary contact number will be the same as you provided at the time of placing order.

Thanks for the confirmation.

Would you like to share an alternate contact number?

While checking we might need to contact you, would you like to share an alternate contact number?


Thank you for confirming.

Thanks for all the confirmations.

I just need a couple of minutes to forward your request to the seller.

Your primary number is '9637888860'. Is it correct?

Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?

Can you please confirm if your issue is related to returning this product?

I request you to share the bank details so the seller can proceed the refund request.

(1) Account holder's name (Should be the same as registered for the order)
(2) Bank name and Branch
(3) Account number
(4) IFSC.

Please check your registered contact number: 8328102631 and share an one time password.

Pickup address : same
cx have all things
primary no: same
alt no:
call chat
If you'd like a callback from us, just follow these simple steps:
1. Please visit the Help Centre (App) or 24x7 Customer care (Website) section
2. Select 'Contact us'
3. Choose the contact option 'Call me back'

Rest assured, you'll receive a call back from us to help you with your query.

You can also call us on toll free number : 1800 208 9898

Feedback 3

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I do want to help you in this regard. I am trying my best to make things right for you with my efforts.

Since, your case is already with our team so it is my humble request kindly wait by November ______. Please be assured you will be getting the best resolution in this regard.

( DELAY IN DELIVERY IF CX DISPUTES WHY YOU TAKING SO LONG TO RESOLVE)

However, trust me if there would be anything else then I would have done it for you.
I know how hard it is to trust for you now. However, I have done my best at my end. Trust me, you will not face any issue and team will provide you the best resolution in this regard.

I do not want to make fake commitments so that I have shared the same thing that the seller has shared with us.

I hope you will understand my limitations.


Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.

We do want to keep you as a happy customer for a long time.


Customer smile is our first priority.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money and appreciate your business.


Give us a chance to help you and to keep you with us as a happy customer.



Cases out of control ( MY OWN)

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

I know it will be hard for you to believe. Please accept my sincere apology in this regard.



Empathy


I do understand the situation you are going through.

However, trust me if there would be anything else then I would surely provide you that information as well.


I do understand the importance of timely delivery of order.


We do have to work within the policy.


You have been such an awesome and understanding customer.

I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.


I am so thankful that you are appreciating my efforts.

Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address please be assured.


Since, I have not heard from your end so I need to close this chat.


Customer appreciation.

I greatly appreciate your kind understanding and cooperation in this regard.

You have been such an awesome customer, very few customers understands that we do try our best at our end to help each customer.

Your every word means a lot to me.


Priority specific and early delivery denial

NOTE: You will not need to add specific and priority templates those templates have already been added

I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.

It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.

I hope you will understand my limited access and will cooperate in this regard.

I really wish that I would be able to help you for the same however, I do not wish to make nay fake commitment with you.

If the seller would have provided any option to provide you early delivery then I would have requested for you.

However, I have done everything what I was able to do to make it easy for you.
I will share your feedback as well.


Delay In delivery (if case is already with team)

I will go ahead and will check the status of your order, please be assured.

I do understand the situation you are going through.

Please be assured, you will not have to face the same issue in future.
Good news is your case is already with our team and team will get back to you with a resolution.
You will get a resolution for the same by ____________.

EMPATHAY /
Please be assured, your feedback will also be shared with the seller so that you will not have to face this issue again in future.


Please be assured, I will do my best to make everything easy for you.

Refund


I would like to let you know that the seller has refunded Rs. XX/- to your Debit card on November 10, 2019.

This will be credit to your account by November 21, 2019 as per standard banking procedures.

It should have been credited within November 19, 2019 as per standard banking procedures.

The reference number for this refund is QUR27855704728.

I request you to wait till the end of the day today for the refund of your order.

I request you to please get in touch with the respective bank if you have not received the refund.

Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.


If you will not receive the refund by the mentioned time. Please let us know and we will surely help you out.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.


In case of any delay, please contact to PhonePe on [email protected] or call them on 01246789345.

In case of any delay, please contact your bank's customer care using the number mentioned on the back of your card.

I request you to get in touch with your respective bank for the refund of your order, they will surely help you out.

I would like to add that the seller has refunded 80 coins for your order to your Flipkart Plus account on August 20, 2019.

This will be a credit to your account on August 21, 2019.
ESCALATION/ DELAY IN DELIVERY

I am sorry to know that the order is delayed.

I am sorry to know that the delivery of the item is delayed.


Would you like to share an alternate contact number for the same?

I would like to let you know that issue is already escalated and we will get back to you within 24 hrs.

Please confirm, whether you wish to add n alternate number.I am escalating the issue.


Not to worry! I will go ahead and escalate the issue.

The team is doing the best to resolve the issue on priority basis.

You can be sure that the team will contact you with the update as soon as possible.

Give me a minute or two while I escalate this issue.
Is the alternate number '-----' working fine?

As I have not heard for a while, I have escalated the issue.


The team will contact you with an update by July xxxxx, 2019.

Please share an alternate number if any.

As there is a delay I will go ahead and escalate the issue.

As there is a delay I will go ahead and escalate the issue.

I would like to let you know that your issue has been escalated and the team will get back to you with an update by November 04, 2019.

This is the maximum time frame you can also get an update befwith an update by November 04, 2019.
I am sorry to know that you received a different product instead of 'xxxxxxxxxxxxx'.

As specified by you, a return request has been created for the order and a refund of Rs.__/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your bank account within 02 business day, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by November 26, 2019 as the Wishmaster will not be able to complete the pickup in case any item is missing.

I would like to thank you for your continued trust and support.

The pickup of the product will be done by November 09, 2019.
Taggings
Please let me know the order ID for which you are concerned.
Please let me know the product name for which you are concerned.
Thank you for sharing the number.
+You can reach the delivery agent by calling this number:
As I have escalated your issue to the team, the team will get back to you with the resolution by October 23, 2019.

cx was concerned for the status of the product shared info hence tagged here

cx wants call back so shared the call steps hence tagged here

As I can see, your order is out for delivery and I request you to wait till 7 PM today for the delivery of the product.
As I can see your order is approved by the seller, I request you to please wait on or before November 11, 2019 for the delivery of the product.

cx was concerned for the product shared tat
alternate no NA

cx was concerned for the status of the product as the case was already with the team shared tat
alternate no
update dt was not highlighted hence tagged again from here
incident id

cx didn't responded hence tagged here

As I have escalated your issue to the team, the team will get back to you with the resolution by November 23, 2019.

cx was saying in hindi shared call back steps hence tagged here

The seller can help you with the replacement/refund.

May I go ahead and ask the

This is the maximum time team needs to get it resolved.

Please let me know the exact issue you are facing with the product.

no relevant

I would like to inform you that when your order is in transit, we can not forecast any unforeseen issues that might come in the way.