Notes

http://172.16.201.107:8080/agent-dashboard/ob.php
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Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
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Callme experiment //cx didn't required callback.
Callme experiment //Call didn't connect to cx
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Snapdeal account related :
cx called to update or delete the account details // info shared to cx // cx agree
-----------------------------------------------------------------As there is no response from cx side hence after giving warning call disconnected from this end.
Cx is using the abusive language so after giving warning call disconnected.
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Fraud call:
Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details // cx agree
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UD Cases :
Callme experiment / UD_CR/ / FNDR filled / agree
Callme experiment / UD_CNA/ / FNDR filled / agree
Callme experiment / UD_CD/ / FNDR filled / agree
Callme experiment / UD_AI/ / FNDR filled / agree
Callme experiment / UD_ODA/ / FNDR filled / agree
Callme experiment / UD_SD/ / FNDR filled / agree
Callme experiment // UD_MISC //FNDR filled / agree
Callme experiment / /UD_CNR/ / FNDR filled / agree
Callme experiment / /UD_CSP/ / /FNDR filled // agree
Callme experiment // Same day OFD //FNDR Error//
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Pickup Cases:
Callme experiment //PUC not done // RL panel filled // TAT share// cx agree
Callme experiment //cx asking about order pickup as it was out for pickup // ask cx to wait// cx agree

Callme experiment //PUC already done // RL panel filled // TAT share // cx agree

Callme experiment //PUC done // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree
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Refund Cases-
Callme experiment //cx told payment deducted but order not confirmed // Refund Tat shared to cx // cx agree

Callme experiment //cx ask for refund status // refund initiated // TAT shared // cx agree

Callme experiment //cx ask for refund status // refund not initiated //complaint forwarded // TAT shared // cx agree

Callme experiment //cx ask for refund status // told to cx to share bank statement as per mail send // cx agree

Callme experiment //cx told that he has shared the bank details // informed to cx to wait //TAT shared //cx agree


Callme experiment //cx ask for refund status //NEFT details not present // macro send and informed to cx to provide bank details//cx agree

Callme experiment //cx ask for refund status // refund initiated but not yet reflected // compaint raised // TAT shared // cx agree



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Return request case:
Callme experiment //cx wants to return the order /complaint taken / TAT shared//cx agree

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Product info.
Callme experiment //cx asked about details of product and price // information
shared with cx //cx agree

Callme experiment //cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree.

Callme experiment //cx ask about the originality of the product // told to cx that assured products will be deliver to cx from assured sellers // cx agree

Callme experiment //cx want to know about the warranty of the product // information shared to cx as per PDP // cx agree
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Offer details:
Callme experiment //cx asked about offer details //information share with cx

Callme experiment //cx asking about voucher// information shared with cx

Callme experiment //cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree

Callme experiment //cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree

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Order status:
Callme experiment //cx asked about the order status // dispatched date & DDR shared // cx agree
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Specific delivery:
Callme experiment //cx want delivery before promise date // assured to cx for fast delivery // DDR shared //cx agree
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Order Stuck case:
Callme experiment // cx asked about the order status // order stuck at one location /complaint taken//TAT shared // apology done /cx agree
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Order deliver to wrong place (PDWP):
Callme experiment //cx didn't recvd but status show delivered // as payment mode is COD // apology done // suggest cx to place the fresh order.

Callme experiment //PDWP case /complaint taken/TAT shared /apology done/cx agree
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Callme experiment//Empty parcel case // complaint taken // TAT shared // cx agree
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Callme experiment//item shipped together case// complaint taken//TAT share
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Cancellation Cases:
Callme experiment //cx want to cancel the order// cancellation request taken // cx agree

cx call to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree

Callme experiment //cx want to know the reason of order cancellation // info shared to cx // request to cx to place a new order // cx agree

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Address change:
Callme experiment//cx wants to change the delivery address //so do as per cx VOC //cx agree

Callme experiment//cx wants to change the delivery address //so deny to cx as it is not in editable state // cx agree
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