Notes

FREQUENTLY USE LINES
Hi there, this is Deepali and I'm here to help you.

Hi there, this is Rakhi and I'm here to help you.

I understand your concern and I will surely help you out.

I understand your concern.

The survey is totally based on our conversation.

Please elaborate your query so that I can help you better.
Thanks for your kind understanding.
Thank you for being valuable Flipkart Plus member.

I would also like to inform you that an amount of Rs. 100/- will be added to the Gift Card Section Of Flipkart Wallet as a token for your patience by the seller.

I am unable to understand your concern.

I am sorry for the trouble caused to you.

Are we connected?
I hope we're still connected.

I am sorry to let you know that the Wishmaster details are not available with us at the moment.
However, the Wishmaster will contact you on your registered contact number if he is not able to find your address.

Due to some technical error I am unable to track the exact location of your product and I am sorry about that.
I understand your concern.

As I see, your previous chat was disconnected.
Please give me a minute or two to read the previous chat so that I can help you with your query.

As I have not heard from you I am closing this chat. You can restart this chat if you have further queries.

Please confirm the product you are concerned about.

Thanks for confirming.

Please confirm the product you are concerned about.

Thanks for sharing.
I would like to let you know that this option is coming so that you can change the payment mode from Cash On Delivery to prepaid mode.
Thanks for waiting.

Hi, my name is Akshay and I'll be helping you with your request.

Since, I have not heard from you I am escalating your case to the team.

May I know the exact order details so that I can assist you accordingly?

Please do let me know if I can help you with any other questions.

Since I have not heard from you, I am closing the chat. If you still face any problem you can come back to us anytime.

Your kind understanding in this regard is greatly appreciated.

I would request your patience in these regards.

Sunil, if there is any possibility available for me to reschedule the technical visit, I could have definitely done the same for you.

Hi, my name is Akshay and I'll be helping you with your request.

However, you can let me know your issue so that I can help you out over chat.

May I know the exact order details so that I can assist you accordingly?

Please do let me know if I can help you with any other questions.

Your kind understanding in this regard is greatly appreciated.

I would request your patience in these regards.

Sunil, if there is any possibility available for me to reschedule the technical visit, I could have definitely done the same for you.

As I had a check, a refund of Rs. 491/- has been credited to your account by the seller on August 28, 2019.It should have been credited to your account by now under standard banking procedures.
If you have not received the refund in your account by now I would request you to contact your bank

Thank you for your kind understanding.

Please wait while I am escalating your issue.

Rs. 100.0 will be added to the customer account within 24 hours of successful delivery

We can not make up for the delay but we'll have the seller to add Rs 100/- to the Gift Card section of your Flipkart account within 24 hours of successful delivery. You can use this amount, within a year, to buy anything from a wide range of sellers on Flipkart.


If you've got other questions or would like details about another order, please visit our Help Centre section. A short survey will be sent to your registered email id to know how satisfied you were with the resolution we've provided. Please do take a moment to let us know, so we can always try and do our best to delight you.

Shipping charges of Rs. 40.0 will be refunded to the customer within 24 hours of successful delivery

1800 208 98989898



Assigned

Not to worry, I will escalate your issue.

Not to worry, your issue is already escalated to the team.

Since I haven't heard from you so I have escalated the case.

We are looking into this issue, so we will need your alternate contact number. It would be helpful for us in case we are not able to reach you on your registered contact number.

The team will provide you with a resolution as early as possible.

Would you wish to share an alternate number?

As I see you have already given this alternate number ''***********''. Is this correct?

Not to worry, you will get an update through an email also.

Please be assured that we will look into this issue and provide resolution to you by November 03, 2019.

Not to worry, I request you to wait till June 09, 2019.

The estimated resolution date is just the maximum time frame, in the most cases issues will be resolved much before the estimated resolution timeline.

I understand your concern, this is the maximum timeframe to get your issue resolved. However, you may get the resolution earlier also.


Assigned

Not to worry, I will escalate your issue.

Not to worry, your issue is already escalated to the team.

Since I haven't heard from you so I have escalated the case.

We are looking into this issue, so we will need your alternate contact number. It would be helpful for us in case we are not able to reach you on your registered contact number.

The team will provide you with a resolution as early as possible.

Would you wish to share an alternate number?

As I see you have already given this alternate number ''***********''. Is this correct?

Not to worry, you will get an update through an email also.

Please be assured that we will look into this issue and provide resolution to you by November 03, 2019.

Not to worry, I request you to wait till June 09, 2019.

The estimated resolution date is just the maximum time frame, in the most cases issues will be resolved much before the estimated resolution timeline.

I understand your concern, this is the maximum timeframe to get your issue resolved. However, you may get the resolution earlier also.