Notes

We're sorry for the delay in response and for the trouble you had to go through.

************ While replying to the email, please ensure that the subject line is not edited. **************

****** Flipkart paylater monthly credit *******

rnr

We tried to get in touch with you on '' to talk to you about your concern but could not reach you.
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In case the cx is happy:

Thanks for choosing Flipkart.

In negative case:

We are thankful for your continued trust on Flipkart.

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Since we didn’t want to keep you waiting, we’re responding through this email.

We're sorry for the delay in response.

We're sorry for the trouble you had to go through.

Thank you for your valuable time over the call.

Thank you for your valuable time over the call and for being a valuable Flipkart Plus Member.

We're writing in continuation to you of our previous email.

Thanks for writing in and for being a valuable Flipkart Plus Member.

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We're sorry to know that your experience with our services has been an unpleasant one. Also, we understand your disappointment which might have caused you.

We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these. As you are one of our valued customer, your satisfaction is one of our primary concern.

Trust us, if there is an option with the seller they could have definitely helped you out, as you are one of the valuable customer for us.

We completely understand and this isn't something we would want you to go through. We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.

Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.

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************Resolution survey:**************

XXXXXXXXXX, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

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as you have received it in damaged condition.

We understand your concern that the shipment you received did not have the '' inside.

*******help centre **********

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre or you can call on our customer care number 1800 208 9898 so we can assist you.

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with the seller

In the unlikely event of a product delivered to you being damaged during transit or if it has any manufacturing defect. We request please write back to us the seller could have definitely helped you out.

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We're sorry to let you know that the seller can only provide the replacement at the moment as your product under 10 days replacement period.

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important &&&&&&&&&&&

PFB some Power Statements, and request you all to use these statements in your emails:

· I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

· Your satisfaction matters a lot to us and we will never want you to face such kind of issues with our services.

· Hope to serve you better in future.

·You have been such an understanding customer, very few customers understands that we do try our best at our end to help each customer.

·I deeply regret for the delay, but trust me we never wanted you to face such issue I make sure you that such issue will not repeat again

·I wish I could do more than apologize hence I am escalating this issue to the team to make sure stern action is taken regarding this iss

· The date provided is the maximum resolution deadline and you can expect much speedy resolution.

· I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.

·Be assured, the team is doing the best to resolve the issue on priority basis.

· We, Flipkart, as a team will do our best so this does not happen again and we're constantly working to enhance your shopping experience.